Katrīna Daņilova
Riga
Summary
Multitasking Veterinarian Assistant willing to work any shift and offering great work ethic with excellent job attendance. Animal lover with over 2 years of successfully assisting veterinarians in surgery, taking medical histories and much more. Committed to learning new tasks and considered highly motivated employee.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
Magnum Medical Latvia
12.2021 - Current
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Answered owner animal health questions and advised on best care practices.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted senior staff with blood analyses and physical assessments.
- Collected patient biopsies and blood samples for laboratory analysis.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Followed safety protocols for handling animals.
- Prepared animals for surgical procedures.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Observed animals for signs of distress or illness.
- Monitored vital signs and provided nursing care for animals.
- Collected and processed samples for laboratory testing.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on post-surgical care and nutrition.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Assisted veterinarians with euthanasia of animals.
- Performed testing and completed blood counts.
- Groomed and bathed animals to maintain hygiene and appearance.
Customer Service Specialist
Brain Games
10.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Telesales Expert
Tele2
01.2020 - 10.2020
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Asked pertinent questions to understand customer requirements
- Educated customers on product and service benefits, explaining features and answering questions
- Asked relevant questions to assist customers with selecting needed or requested products and services
Senior Bartender
SIA Hotel Management services
11.2018 - 01.2020
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Closed out cash register and prepared cashier report at close of business
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Served high customer volumes during special events, nights, and weekends
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Kept bar presentable and well-stocked to meet customer needs.
Senior Bartender
Baltic Ring 333
04.2016 - 11.2018
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
M.D. - Veterinary Medicine (Pre-Veterinarian)
Latvia Univeristy of Life Sciences And Technologie
Jelgava, Latvia06.2028
Rīgas 1. Tālmācības vidusskola
06.2021
Tukuma Vakara un Neklātienes Vidusskola
06.2019
Tukuma, Ernesta Birznieka Upīša 1.pamatskola
06.2013
Skills
- Pet Feeding and Care
- File and Records Management
- Animal Vaccinations
- Passing Surgical Instruments
- Medication Administration
- Lab Operations
- Animal Restraining
- Surgical Procedure Support
- Vaccination Administration
- Animal Diagnostics
- Emergency Situations
- Digital Radiographs
- Careful Restraint
Languages
Latvian
Native language
Latvian
Proficient
C2
Russian
Upper intermediate
B2
English
Upper intermediate
B2
Timeline
Veterinary Assistant
Magnum Medical Latvia
12.2021 - Current
Customer Service Specialist
Brain Games
10.2020 - 08.2021
Telesales Expert
Tele2
01.2020 - 10.2020
Senior Bartender
SIA Hotel Management services
11.2018 - 01.2020
Senior Bartender
Baltic Ring 333
04.2016 - 11.2018
M.D. - Veterinary Medicine (Pre-Veterinarian)
Latvia Univeristy of Life Sciences And Technologie
Rīgas 1. Tālmācības vidusskola
Tukuma Vakara un Neklātienes Vidusskola
Tukuma, Ernesta Birznieka Upīša 1.pamatskola
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