Katrīna Ķīse

• Managed guests' queries and reservations in person, online and by telephone.
• Provided a warm welcome to guests, informing them of add on offers and events for elevated customer experiences.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Managed bookings using Booker software to schedule, cancel and re-arrange appointments.

SIA "Monsoon Accessorize Latvia" (seller-consultant)

• Work with cash register,
• Communication with customers,
• Language skills - English, Russian, Latvian,
• Accounting tasks

Tourism Information Center,

• Language skills - Russian, English and Latvian,
• Creating poster and business card designs on Canva.com,
• Photography,
• Creating video ads for social networks,
• Communication with customers
• Data entry, data collection.
• Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
• Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
• Promoted seasonal travel offers and upsold additional tours and experiences.

Daugavpils city municipality (camp educator of recreation camp "Strautiņš"),

• Skill in communication with children,
• Language skills - Russian.
• Helped teachers with lesson plan development, class preparation and student mentoring.
• Offered support to special needs students, guaranteeing safety and access to equitable learning.
• Supervised pupils during lunchtimes and educational visits.
• Created positive, engaging learning environments to improve student experiences.
• Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
• Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
• Managed pupil behaviour to cultivate focused and productive classes.
• Created and distributed instructional materials for group and one-on-one use.
• Maximised class teacher productivity by preparing work and activities in advance of lessons.
• Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
• Provided friendly, enthusiastic support to pupils in individual and group support settings.

• Sale of confectionery products
• Packaged and labelled baked goods with accurate descriptions and ingredients.
• Maintained strong knowledge of food safety practices.
• Tracked food supplies and placed orders when necessary.
• Demonstrated excellent time management and organisational skills.

• Data entry in Excel,
• Data analysis,
• Data collection.
• Assisted accountant in managing accounts receivables and payables to support bookeeping practices.
• Gathered and registered information on database.
• Typed reports and drafted letters for executives.

• Sales skills,
• Communication with people,
• Finance.
• Employed detailed product knowledge to advise customers on purchasing options and provide accessible product demonstrations.
• Delivered catalogues locally to households.
• Grew customer base.
• Effectively promoted brand loyalty and guest service programmes, boosting client retention rate.
• Maintained high levels of service quality by keeping current on fragrance and beauty trends.
• Improved sales performance, performing product demonstrations to communicate benefits.
• Effectively demonstrated new products, engaging and enthusing customers to enhance purchase rates.
• Grew monthly profits through exceptional sales and relationship-building abilities.

• Data entry in Excel,
• Data analysis,
• Data collection.
• Gathered and registered information on database.
• Typed reports and drafted letters for executives.