Jekaterina Rastopcina

• Managed technical(API) integration, systems engineering program management, customer support and program management.
• Collaborated with cross-functional team to ensure successful implementation and integration of our payment solutions for clients
• Captured opportunities for additional sales during project implementation and rollout with existing accounts.
• Liaised with assigned accounts to foster relationship development.
• Stayed up-to-date with industry trends and developments, and provided feedback to the product team to help inform future product development.

• Lead the TAM team, delegated tasks, split responsibilities.
• Represented the team's interests and opinions in higher management meetings.
• Participated in Squad level BRP planning session
• Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
• Engaged in tool and process improvements to streamline customer success activities and services.
• Developed and executed solutions to customer needs and drivers through hands-on engagement.

• Managed technical onboarding for new partners.
• Ensured proper REST API connection and proper implementation of our API guidelines.
• Monitored the health of already existing partners using tools like Kibana, Postman, SQL databases.
• Analyzed and investigated any arisen issue. Solved it, escalated it or reached out to partners for resolution.
• Collaborated with engineers and managers from different squads to ensure problem resolution in a proper and timely manner.
• Captured processes and tasks using Atlassian tools (Wiki, Jira).
• Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.

• Provided a quality customer support for international merchants.
• Was a team player and a goal driven member of the merchant support division.
• Provided onboarding, teaching, and shadowing for new team members and other company employees.
• Consistent work and issue-resolving via Kibana & Postman.

• Organized monthly meetups, annual international conference and volunteering at other events that association participates in.

Responsible for marketing and project management in three projects -

• GoExanimo eSports club www.goexanimo.lv
• Baltic eSports League www.besl.pro
• Urban & eSports festival HyperTown www.hypertown.pro

• Used refined consultative approach to identify points of engagement.
• Assisted in creation of syndicated and consulting proposals.
• Applied and designed unique solutions using available resources to address client needs.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Trained and educated new workers, creating visual material for teaching class.