Summary
Overview
Work History
Education
Skills
Automotive Focused Passion for cars and automotive technology Following trends in the automotive i
Languages
Timeline
Generic

Kirill Sapoznikov

Rīga,RIX

Summary

Customer-focused and results-driven professional with experience in high-end service environments, including managing VIP clients and high-profile events. Skilled in building strong client relationships, understanding customer needs, and providing tailored solutions. Proven ability to communicate effectively, resolve issues diplomatically, and deliver exceptional service. Highly motivated to apply these skills in automotive sales and contribute to the success of Toyota Laluna.

Overview

3
3
years of professional experience

Work History

Head Waiter

SIA Restaurant Jura
05.2022 - Current
  • Developed strong rapport with returning guests, increasing customer loyalty and generating positive reviews.
  • Trained new staff members on effective use of POS system and customer service standards.
  • Utilized communication and problem-solving skills to resolve complaints and strengthen long-term client relationships.
  • Handled customer issues with professionalism, addressing concerns diplomatically and ensuring service recovery.

Education

Logistics And Supply Chain Management

Transport And Telecomunication Institute
Rīga
09-2028

Secondary Vacation Education -

Riga Technical College
Riga
06-2024

GED -

Riga Purvciema Secondary School
Rīga
06-2020

Skills

    Customer Service & Relationship Building

  • Experience in building rapport with demanding clients and VIP customers
  • Ability to create positive experiences that encourage loyalty and repeat business

    • Sales & Negotiation

  • Persuasion and closing techniques developed in high-pressure service situations
  • Understanding of client needs and ability to match them with the right product

    • Communication & Interpersonal Skills

  • Professional communication with clients from diverse backgrounds
  • Ability to handle complaints diplomatically and maintain long-term relationships

    • Teamwork & Leadership

  • Coordinated teams in high-pressure environments to ensure smooth operations
  • Trained new staff on service standards and operational procedures

    • Technical & Computer Skills

  • Proficiency in POS systems, MS Office, CRM software
  • Quick learning of new technology and tools relevant to automotive sales

    • Industry Knowledge & Interest

  • Strong interest in automobiles and automotive technologies
  • Familiarity with vehicle features and specifications (can be developed further in training)

    • Personal Traits

  • Goal-oriented and result-driven
  • Responsible, reliable, and professional
  • Adaptable and able to work under pressure

Automotive Focused Passion for cars and automotive technology Following trends in the automotive i

I have a strong passion for cars and automotive technology, constantly following trends and innovations in the automotive industry. I enjoy researching new vehicle models, understanding the latest technologies, and staying up-to-date with developments in both local and international markets. This passion enables me to provide knowledgeable guidance to clients, helping them make informed decisions and ensuring a high-quality customer experience.

Languages

English
Professional Working
Latvian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Head Waiter

SIA Restaurant Jura
05.2022 - Current

Logistics And Supply Chain Management

Transport And Telecomunication Institute

Secondary Vacation Education -

Riga Technical College

GED -

Riga Purvciema Secondary School

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Kirill Sapoznikov