Kirils Konivecs
Riga
Summary
I am a dedicated and hard-working individual with a high sense of responsibility. The cornerstone of my career has always been customer service. Having worked under different roles within this sphere, I have been able to excel in areas such as finding solution to customer needs, live chat assistance, technical investigations, e-mail communication, service presentation, among other job-specific aspects.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Senior Studio Experience Supervisor
Eurolive Technologies SIA
2024.03 - Current
Developed processes and procedures to ensure effective casino representation
Live Casino Host
Evolution Latvia SIA
2020.01 - 2024.03
Ensured high standard of daily operations, compensated eligible players, put forward marketing ideas for live casino products, gathered performance data
Customer Support Representative
Evolution Latvia SIA
2015.07 - 2018.12
Engaged with operators (casinos) to find solutions for their concerns; conducted technical investigations and offered live chat support to end-users
Game Presenter
Evolution Latvia SIA
2013.06 - 2015.07
Conducted live table games, ensured rule compliance, and served as first point of contact for players
Education
Bachelor of Social Sciences - International Marketing
Riga Stradins University
Riga 2014.09 - 2017.06
Skills
- Customer liaison
- Resilience under pressure
- Written and verbal communication
- Microsoft Office Suite
- Customer services excellence
- Financial reporting
Timeline
Senior Studio Experience Supervisor
Eurolive Technologies SIA
2024.03 - Current
Live Casino Host
Evolution Latvia SIA
2020.01 - 2024.03
Customer Support Representative
Evolution Latvia SIA
2015.07 - 2018.12
Bachelor of Social Sciences - International Marketing
Riga Stradins University
2014.09 - 2017.06
Game Presenter
Evolution Latvia SIA
2013.06 - 2015.07