Kirils Konivecs
Riga
Summary
I am a dedicated and hard-working individual with a high sense of responsibility. The cornerstone of my career has always been customer service. Having worked under different roles within this sphere, I have been able to excel in areas such as finding solution to customer needs, live chat assistance, technical investigations, e-mail communication, service presentation, among other job-specific aspects.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Senior Studio Experience Supervisor
Eurolive Technologies SIA
03.2024 - Current
Developed processes and procedures to ensure effective casino representation
Live Casino Host
Evolution Latvia SIA
01.2020 - 03.2024
Ensured high standard of daily operations, compensated eligible players, put forward marketing ideas for live casino products, gathered performance data
Customer Support Representative
Evolution Latvia SIA
07.2015 - 12.2018
Engaged with operators (casinos) to find solutions for their concerns; conducted technical investigations and offered live chat support to end-users
Game Presenter
Evolution Latvia SIA
06.2013 - 07.2015
Conducted live table games, ensured rule compliance, and served as first point of contact for players
Education
Bachelor of Social Sciences - International Marketing
Riga Stradins University
Riga 09.2014 - 06.2017
Skills
- Customer liaison
- Resilience under pressure
- Written and verbal communication
- Microsoft Office Suite
- Customer services excellence
- Financial reporting
Timeline
Senior Studio Experience Supervisor
Eurolive Technologies SIA
03.2024 - Current
Live Casino Host
Evolution Latvia SIA
01.2020 - 03.2024
Customer Support Representative
Evolution Latvia SIA
07.2015 - 12.2018
Bachelor of Social Sciences - International Marketing
Riga Stradins University
09.2014 - 06.2017
Game Presenter
Evolution Latvia SIA
06.2013 - 07.2015
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