Kristiāna Kristīne Jaunkalna
Cēsis
Summary
I am an enthusiast with a positive attitude, able to organize and coordinate the work of staff effectively, ensuring high quality and continuity. I have experience in team management, quality monitoring and problem solving, while staying motivated and promoting a positive working atmosphere. I have a willingness to learn and improve, and to share my experience to contribute to the growth of the team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer & Care Specialist in Sales
TET
08.2024 - Current
- Selling Tet services to private clients by learning about their needs and interests.
- To provide quality contact - call and email service, giving customers an excellent customer service experience at every touch point.
- Provide support to clients on billing, contracts.
Coordinator
GI GROUP
05.2021 - 08.2024
- I effectively coordinate staff in a specific region.
- I was responsible for customer service, maintaining a high level of satisfaction by ensuring prompt and accurate responses to queries and requests.
- I targeted new talent by participating in the recruitment process to ensure the number and qualifications of staff required to meet the company's needs.
- I maintain effective and professional communication with employees, clients to ensure successful collaboration and clear exchange of information.
- I created and planned employee work schedules, as well as effectively organized car drivers' schedules, monitored workload, demand and availability of staff.
- I supervised the living arrangements in the agency's homes, ensuring cleanliness, tidiness and all necessary equipment for the comfort and well-being of employees.
Production Worker
PRISMAWORX/ JACQUES IJS
01.2019 - 09.2021
- I work on the production line, carrying out the necessary tasks to ensure continuity and efficiency.
DHL Line Coordinator
PRISMAWORX/ GEODIS
09.2020 - 03.2021
- I carried out training program's and instruction, ensuring that new employees were taught the skills they needed for the job and were ready to work on the production line.
- I regularly monitor the quality of the products, carrying out inspections and monitoring to ensure that all processes meet the highest standards and order specifications.
- I was responsible for the progress of orders, ensuring they were completed on time and to requirements.
- If necessary, I responded quickly to problems as they arose, finding solutions and making adjustments to prevent production disruptions and maintain high productivity.
Line Operator
VITARIO
01.2019 - 09.2021
- I started as a line worker, carrying out various production tasks, including product preparation and quality control during the production process.
- I moved to the position of cutting machine operator, where I was responsible for the precise and efficient control of the machine, ensuring that the products were prepared according to the set standards and quality requirements.
- Later, I became a packer and order preparer, where I was responsible for packing products and preparing orders for handover to customers, ensuring that they were delivered on time and to customer requirements.
- I managed the salad cutting team, coordinating work according to order quantities and specifications. I ensured that the work was carried out efficiently, maintaining a high quality of products and adhering to safety standards.
Education
Secondary Education -
Rīgas 1. Vidusskola
Riga, Latvia01.2019
Primary Education -
Mārsnēnu Pamatskola
01.2016
Skills
- WORK UNDER PRESSURE
- DECISION-MAKING
- COORDINATION
- TEAM MANAGEMENT
- TRAINING NEW EMPLOYEES
- TALENT ACQUISITION
- CUSTOMER SERVICE
- GOOD COMMUNICATION SKILLS
- ORGANISATIONAL SKILLS
- FAST, HIGH QUALITY PROBLEM SOLVING
- LEARN QUICKLY
- EXCEL
- POWERPOINT
- SALESFORCE
- SAP
Certification
Driving license category B
Language skills
English
Advanced (C1)
Latvian
Bilingual or Proficient (C2)
Russian
Elementary (A2)
Hobbies and Interests
Taking photos
KURSS
- HARVARD HEALTH Positive Psychology
Timeline
Customer & Care Specialist in Sales
TET
08.2024 - Current
Coordinator
GI GROUP
05.2021 - 08.2024
DHL Line Coordinator
PRISMAWORX/ GEODIS
09.2020 - 03.2021
Production Worker
PRISMAWORX/ JACQUES IJS
01.2019 - 09.2021
Line Operator
VITARIO
01.2019 - 09.2021
Secondary Education -
Rīgas 1. Vidusskola
Primary Education -
Mārsnēnu Pamatskola
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