Kristine Gutmane

• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Engaged in product training, demonstrations, consumer awareness, branding to raise awareness and revenues.
• Conducted market research and analysis to identify emerging trends and potential areas of expansion.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Collaborated closely with marketing teams to develop targeted campaigns.
• Used CRM tools to better track sales opportunities and customer interactions.
• Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.

In my second month, I won the worldwide 'Account Manager of the Year' award among 100 account managers and received a 'Rising Star' nomination at the Global Sales Kickoff.

• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Developed and executed an account plan for each account, including strategy, actions, time frames, milestones, and responsibilities.
• Handled complex deal negotiations successfully balancing partner needs alongside organizational growth targets securing mutually beneficial agreements.
• Evaluated potential partnership opportunities based on strategic fit and revenue potential, ensuring alignment with company objectives.
• Onboarded new partners efficiently, providing them with necessary resources and support to succeed in their respective markets.
• Negotiated profitable contracts with partners, protecting company interests.
• Served as a liaison between internal teams and channel partners, ensuring a seamless working relationship.
• Developed joint business plans with partners, resulting in increased revenue.

• Managed portfolio of 250 clients ( accountants and bookkeepers in practise )
• 90% base penetration over 3 month period
• Adopted customer-centric approach to understand customer business and uncover pain
  points and goals.
• Kept Salesforce up to date with open opportunities and prospects to provide an accurate weekly and monthly forecast and pipeline.
• Developed customized success - account plans for clients to help them achieve their business goals.
• Hosted demos and webinar`s related to industry changes that affect clients.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.