Marija Sondore
Northamton
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
CSM Gaming
Aspers Casino Northamton
04.2018 - Current
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Enforced standards for recording customer and transactional information in computers.
- Monitored gaming floor activity proactively, identifying potential issues or areas of concern before they escalated into larger problems.
The Casino MK, Milton Keynes.UK Supervisor
Aspers Casino
01.2017 - 01.2018
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Frequently inspected production area to verify proper equipment operation.
Gaming Supervisor
Aspers Casino Northampton
02.2015 - 12.2017
- Collaborated with management to develop policies and procedures that improved operational efficiency and minimized risk exposure.
- Enhanced customer satisfaction by efficiently resolving disputes and providing exceptional guest service.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Trained, supervised and evaluated workers.
Casino Croupier
Aspers Casino
06.2012 - 02.2015
- Explained rules, variations and betting structures of games such as AR , Bj and 3CR poker.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Monitored game table for signs of cheating or other criminal activities by observing body language and behaviors of gamblers.
Customer Service Hostess
London Soho Hotel
08.2011 - 05.2012
- Maintained a clean and welcoming environment, conducting regular cleaning tasks and ensuring proper presentation of dining areas.
- Promoted positive work atmosphere by collaborating closely with coworkers and maintaining open lines of communication among all team members.
- Increased repeat patronage by establishing rapport with guests through friendly conversation and attentive service.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in improved customer experience.
Education
No Degree - Technician of Rail Transport Shipments And Traffic
Railway Technical Secondary School
Riga, Latvia06-2008
High School Diploma -
Ventspils 2 Nd Middle School
Ventspils, Latvia06-2004
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Decision-Making
- Excellent time management skills
- Team Building and Leadership
- Staff Training
Languages
Russian
Native language
English
Proficient
C2
Polish
Intermediate
B1
Timeline
CSM Gaming
Aspers Casino Northamton
04.2018 - Current
The Casino MK, Milton Keynes.UK Supervisor
Aspers Casino
01.2017 - 01.2018
Gaming Supervisor
Aspers Casino Northampton
02.2015 - 12.2017
Casino Croupier
Aspers Casino
06.2012 - 02.2015
Customer Service Hostess
London Soho Hotel
08.2011 - 05.2012
No Degree - Technician of Rail Transport Shipments And Traffic
Railway Technical Secondary School
High School Diploma -
Ventspils 2 Nd Middle School
Similar Profiles
Kristina PraneviciuteKristina Praneviciute
Bar assistant at Aspers CasinoBar assistant at Aspers Casino
Akhil Uppukandathil SudhakaranAkhil Uppukandathil Sudhakaran
Professional Croupier at Aspers CasinoProfessional Croupier at Aspers Casino
Patrick GedroicPatrick Gedroic
Steward Supervisor at Horseshoe Casino, Jack Casino, Hard Rock CasinoSteward Supervisor at Horseshoe Casino, Jack Casino, Hard Rock Casino