Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Lauma Robate

Lauma Robate

Ikskile

Summary

Highly skilled professional with a strong focus on attention to detail and team orientation. Demonstrates exceptional logical and analytical thinking, punctuality, and good organisational skills. Proven resilience under stress, planning expertise, and ethics and professionalism. Adept in resource forecasting, resourceful decision-making, and proficient in MS Office, AIMS, Amadeus/Altea, NetLine, N-OC, PowerBI. Committed to continuous improvement and achieving excellence in all tasks undertaken.

Overview

15
15
years of professional experience

Work History

Teacher

Ikskile Secondary School
Ikskile
08.2023 - 11.2023

Company overview: Education

  • Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
  • Collaborated with special education professionals to cater for needs of differently-abled pupils in regular classrooms.
  • Communicated regularly with parents about their children's performance and behaviour at school.
  • Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
  • Adapted teaching methods and materials to meet students' varying needs and interests.

Crew Planning Team Lead

SmartLynx
Riga
12.2022 - 03.2023

Company Overview: Aviation

  • Monitored, controlled, taught and assigned tasks for a team of Crew Planners for their daily tasks
  • Made sure any situations that require attention are dealt with in timely manner
  • Coordinated effectively with various departments to ensure seamless operations.
  • Drafted detailed reports to inform management decisions.

Crew resources Planner and Analyst

SmartLynx
Riga
07.2022 - 11.2022

Company Overview: Aviation

  • Analysed the best ways to plan crew schedules efficiently
  • Adhered strictly to industry standards in all planning tasks.
  • Promoted team collaboration to ensure timely project completion.
  • Established clear communication channels for better project management.

Senior Crewing Officer

Qatar Airways
Doha
03.2014 - 05.2015

Company Overview: Aviation

  • Managed a team of five Crewing Officers to ensure efficient flight coverage and notification of flight crew in timely manner
  • Ensured that all the crew members are operating as per OMA regulations
  • Effectively dealt with operational disruptions (delays, diversions etc.)

Officer Crew Control

Qatar Airways
Doha
05.2012 - 03.2014

Company Overview: Aviation

  • Ensured timely and effective flight coverage
  • Notified crew of operational schedule changes
  • Ensured crew legality for flights as per OMA ch.7 FTL

Billing Operations Specialist

SIA Tele2 Shared Service Center
Riga
02.2012 - 05.2012

Company Overview: Telecommunications

  • Ensured timely and precise execution of tasks and incidents
  • Telecommunications

Middle Term Planning Specialist

AS Air Baltic
Riga
05.2010 - 10.2011

Company Overview: Aviation

  • Imported flight changes within 3-15 days
  • Made changes in cabin crew and flight deck schedules within 3-15 days (published schedule)
  • Replanned Line training flights with maximum efficiency


Client Service Specialist

AS Parex Bank
Riga
08.2008 - 11.2009

Company Overview: Banking

  • Coordinated between departments to provide seamless client services.
  • Responded promptly to customer enquiries, providing accurate information.
  • Provided expert product knowledge for informed customer decisions.
  • Ensured confidentiality of client information to maintain trust and loyalty.
  • Assisted customers, improved their understanding of various banking products and services.

Education

Bachelor's degree - Tourism and Hotel management, personnel management

University of Latvia
Riga
09/2005 - 07/2009

Skills

  • Attention to detail
  • Team orientated
  • Logical and analythical thinking
  • Punctuality
  • Good organisational skills
  • Resilience under stress
  • Planning expertise
  • Ethics and professionalism
  • Resource forecasting
  • Resourceful decision-making
  • MS Office, AIMS, Amadeus/Altea, NetLine, N-OC, PoweBI

Additional Information

  • GENDER

Languages

Latvian
Native
English
Fluent
Russian
Intermediate
Spanish
Beginner

Timeline

Teacher

Ikskile Secondary School
08.2023 - 11.2023

Crew Planning Team Lead

SmartLynx
12.2022 - 03.2023

Crew resources Planner and Analyst

SmartLynx
07.2022 - 11.2022

Senior Crewing Officer

Qatar Airways
03.2014 - 05.2015

Officer Crew Control

Qatar Airways
05.2012 - 03.2014

Billing Operations Specialist

SIA Tele2 Shared Service Center
02.2012 - 05.2012

Middle Term Planning Specialist

AS Air Baltic
05.2010 - 10.2011

Client Service Specialist

AS Parex Bank
08.2008 - 11.2009

Bachelor's degree - Tourism and Hotel management, personnel management

University of Latvia
09/2005 - 07/2009
Lauma Robate