Leino Neifalts

• Lead planning and implementation of integration projects;
• Managing integration projects for over 30 clients with multiple brands;
• Collaborate closely with internal departments, partners, and customers to coordinate all aspects of partner integrations assigned to you;
• Offer technical expertise to clients, guiding them through integration process and addressing their specific needs;
• Keep an eye on project progress and provide regular updates and reports to stakeholders.
• Take part in test and implementation processes for new integrations and product rollouts.
• Ensure adherence to well established procedures, as well as implementing new procedures in an environment of constant change and innovation.
• Drive and manage changes in partner integrations to achieve desired company and partner goals.
• Support and consult internal departments, including Sales and support teams, fostering a collaborative and efficient work environment.

• Plan, coordinate and carry out activities required to ensure Service Delivery to the end customers within agreed project plans, timescales and quality
  
• Represent operation teams on the meetings with customer and be proactive;
  
• Actively participate in Continues Service Improvement initiatives;
  
• Daily communications and coordination with team managers/
  technicians and control timely delivery based on a contract;
  
• Be the first escalation point for cross unit deliverables, including technical escalations and major incidents;
• Accountable for assigning the responsible person from each of the teams to represent individual service delivery towards customer;
  
• Be responsible for technical escalations and addressing those to responsible teams. Following up and coordination for delivery and reporting;
  
• Active participation in development of new services;
  
• Making sure that all services are delivered in time following general Service Level Agreement stated in contracts.

• Identifying problems reported by customer feedback and correcting them;
  
• Perform SQL database migration from on premise to cloud infrastructure;
  
• Help with on-boarding new customers into the system;
  
• Analyse log files and insights to proactively report on issues that
  may occur;
  
• Maintaining communication between internal technicians and
  customer end users;
  
• Participating in customer meetings, assisting with any
  configuration or technical questions;
  
• Creating & sharing documentation on daily processes.
  

• 1st and if possible 2nd level incident and request handling;
• Work with end user via phone call, email or chat;
• Mostly working with English speaking users, if possible resolving incidents and request also for multi language team;
• Solving Various Computer Software Problems (MS Office365, Cloud support, Active directory support, User administration,

Mobile device support, server access support, network support,

and much more;

• Meeting high quality demands on working with end customer.

• 2g,3g,4g network monitoring;
• Base station maintenance remotely;
• Problem solving according to issue tickets;
• On site technician coordination;
• Specialization specifically on Swedish network;
• Creating new documentation on unknown issues or updating already existing documents.