Liene Vesere

Core responsibilities:

• Establishing employee wellness benefit platform in new market
• Key Account Management & B2B sales
• Team management

Additionally brand awareness initiatives like participation as speaker in HR seminars, events and podcasts.

Relationship building with various stake holders - e.g. associations and chambers of commerce.

• Develop a solid and trusting relationship with key customers and the company;
• Analyze customer behavior and needs , spot long term business opportunities, expand the list of the services;
• Prevent potential issues, be the mediator when issues do arise - provide solutions for long term collaboration;
• Gather customer feedback and deliver information to internal stakeholders with focus on continuous product improvement.

• Managing team of 10 Account Managers in Latvia and Lithuania;
• Participation in hiring, onboarding and training process;
• Employee development - coaching, feedback, succession planning;
• Ensure integration of company values and standards;
• Target forecasting and process follow up, make adjustments if necessary;
• Active part in target reaching - common sales trips with team
• Project management over the region (Baltics, Russia, Belarus & Ukraine).

• Managing existing partner portfolio
• Ensure growth of sold roomnights according to team targets
• Grow amount of new partners
• Organizing partner events and partner visits
• Work in close cooperation with teams in Tallinn and Vilnius

• Full responsibility of sales results in Corporate & Group business segment;
• Regular meetings with existing partners ( corporate partners, tourism agents and tour operators);
• Grow partner portfolio with acquiring new partners.

• Daily operations in Riga airport ticket office
• Manage customer claims
• Quick decision making in urgent situation - flight cancellations, passenger rerouting etc.