Linda Jensena-Segliņa
Summary
Accomplished professional with extensive expertise in supply chain management, product development, and budget planning. Demonstrates exceptional time-management, analytical thinking, and strategic research skills. Proven track record in client account management, relationship building, and delivering outstanding customer service. Adept at mentoring and coaching teams, handling crises, and providing effective project oversight. Committed to leveraging data analytics for performance monitoring and driving strategic initiatives to achieve organisational goals.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Aviation safety inspector
Riga International Airport
Marupe
08.2023 - Current
- Ensured aviation safety by conducting regular flight inspections.
- Improved communication standards for increased overall efficiency in aircraft operation.
- Evaluated compliance with civil aviation regulations to maintain high safety standards.
- Investigated incident reports, contributing to enhanced safety measures.
- Maintained updated records of all inspections carried out, ensuring transparency and accountability in processes.
- Kept abreast with latest technological advancements and global trends in aviation safety, enhancing personal competency levels.
- Carried out spot checks on ground handling operations; identified potential risks or hazards that could adversely affect flight operations if not addressed timely.
- Participated regularly in seminars or workshops organised by international aviation bodies; gained insights into best practices followed globally that could be implemented locally as well.
- Worked closely with airlines' management teams; advised them about areas where they needed improvement from a regulatory perspective.
- Compiled relevant legal and administrative documents relating to inspections.
- Explained technical regulations to non-technical customers in clear and concise manner.
Sales and Client Relationship Manager
Astral Executive Search
04.2023 - 08.2024
- Acquire qualified, new-to-wealth relationships through leads and by developing internal and external referral sources to introduce to Astral Executive Search and Astral Recruitment value proposition in definite employment/recruitment sectors
- Empower internal teams to employ thought leadership strategies to deliver innovative business goals for clients in order to tailor the best candidates from internal/external databases for each private/government unity as a potential or actual client, maintain long lasting B2B relationships
- Oversee and manage multiple local and international recruitment projects from idea to delivery on day-to-day operational basis, work closely with recruitment team to deliver client needs and tailor the best solution
- Market research and follow market trends, follow up local and international recruitment regulations
- Develop and deploy successful marketing campaigns in social media like Facebook, LinkedIn etc
- And maintain social media relationships
- Maintain Astral Executive Search and Astral Recruiting business portfolio, oversee and follow teams KPI's, pricing and budgeting
- Strategize e-mail and social media marketing campaigns
- Executing communications strategy for Astral segments
- Supervising and improving the processes that lead Astral customers to generate more positive online reviews
- Existing account growth in excess of 15% annually and total portfolio growth in excess of 20%
- Continued developing a broad base of blue-chip customers in a manner that was consistent with long-term success
- Collaborated with BD team to develop appropriate methodology and collaborate with operations and pricing teams to capture real time feedback on pricing initiatives and strategies to drive margin improvement and increase market opportunities
- Defined and deployed weekly/monthly KPIs to analysed trends, performance and execution of sales
- Built accurate and reliable 6 to 12-month forecasts to support operations and internal planning efforts
- Implemented extensive marketing campaigns spanning email, Facebook, and native Google ads, expanded network of viral followers
- Developed, managed, and executed comprehensive communication strategies, messages, and channels to support effective, timely and accurate communications
- Strategized and developed new relationships in targeted industries and functions
- Derived strategic customer dialogues to identify customer's business objectives, risk management requirements & challenges
Account Manager
Iron Mountain
01.2019 - 04.2023
- Built customers confidence in TNT/Fedex management abilities by understanding and responding to their current anticipated needs, prepared and presented business offers and documentation, designed and conducted value propositions and business meetings
- Derived the development of customer presentations and business proposals, effectively articulate the customers value in using TNT/Fedex logistics services
- Effectively communicated the scopes, schedules, and budgets with both customers and contractors on a variety of logistics projects
- Built strong pipeline of new/unexplored opportunities and achieved targeted new business wins, proven track record and management of CRM
- Maintained pipeline of opportunities within the region to achieve targeted business wins, increased quarterly sales plans by 10-12%
- Reviewed sales teams KPI's and pipeline and prepared necessary sales performance reports to Regional Manager
- Actively participated in marketing campaigns, engaged with prospects, including viral influencers, on various social media platforms, including Facebook, Instagram, and LinkedIn
Sales Representative
TNT / Fedex
02.2017 - 12.2018
- Sales and marketing campaign supervision through effective sales promotion of company travel packages and services in each destination country
- Facilitated an environment of collaboration and information sharing, particularly with senior management including the CEO of the company by regularly providing daily, weekly, and monthly reports regarding completed tasks and sales accomplishments
- Consolidated company labour resources through provision of consistent updates to excursion management system, preparation of excursion information pamphlets for clients, making necessary updates for each client within the CRM system, and executing immediate and effective solutions for any contingencies or exigent circumstances encountered, made analysis for customer surveys in order to improve customer service quality
Overseas Representative - Team Manager
Novatours
06.2013 - 02.2017
- Provided consummate customer support by supervision of meeting clients at airports and providing transportation to appropriate lodging, planning and organizing meetings with clients at relevant resorts and hotels, coordinating and guiding clients on excursions, and scrupulously studying history, geography, and socio-economic and political climate of each destination for accurate dissemination of information to clients
- Demonstrated exceptional managerial calibre by organizing and supervising day-to-day office operations and procedures
- Managed internal and external communication channels to ensure efficient communication with clients and coworkers
Business Incorporation Department Manager
Mare Consulting
12.2011 - 04.2013
- Strategic Consulting for potential clients, including business plan & sales strategy development
- Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions
- Incorporation of companies (onshore/offshore) in Europe, Asia, USA; Expanded companies market outreach by seeking out new business partners and strategically conducting business consultations regarding the company's opening of offices in various countries, including successful incorporation of offices in Europe, the Middle East, Asia, and the USA
The Senior Specialist of Land Registry Department
Court Administration of Latvia Republic
10.2008 - 12.2010
- Promoted excellent customer support by providing a gregarious disposition in dealing directly with customers either by telephone, electronically or face to face; responded promptly to customer inquiries regarding records of Land Registrar
- Assured quality of services by obtaining and evaluating all relevant information for each entry in the Computerized Land Book to handle product and service inquiries
- Furthered administrative operations by maintaining compliance with all relevant laws and regulations; organizing workflow to meet customer time-frames; keeping records of customer interactions and transactions; overseeing and resolving customer complaints
The Senior Specialist in Division of Document Administration
Supreme Court of Latvia Republic
09.2004 - 04.2008
- Maintained and controlled the master docket for all courts, including the setting and preparation of weekly and monthly dockets for each court
- Maintained data and records on case-flow and time elements involved in cases for planning and performance purposes
- Utilized electronic case management systems in order to track cases and determine if time limits set by local rules are being met
- Implemented tickler system to ensure that time limits are being met
- Kept the courts informed of any changes in status of weekly and monthly dockets
Education
BACHELOR OF ARTS - PHILOLOGY
Latvia University
01.2000 - 01.2004
Skills
- Time-management
- Analytical thinking
- Strategic thinking
- Supply chain management
- Product development
- Budget planning
- Negotiation techniques
- Mentoring and coaching
- Project oversight
- Crisis handling
- Leadership skills
- Client account management and relationship building
- Outstanding customer service
- Strategic research
- Data analytics
- Performance monitoring
Custom
- Development of Business Negotiation Skills, 01/01/23
- Customer Success Management Fundamentals, 01/01/22
- Sales: Customer Success, 01/01/22
- Master Certificate in Business Administration, 01/01/16
Timeline
Aviation safety inspector
Riga International Airport
08.2023 - Current
Sales and Client Relationship Manager
Astral Executive Search
04.2023 - 08.2024
Account Manager
Iron Mountain
01.2019 - 04.2023
Sales Representative
TNT / Fedex
02.2017 - 12.2018
Overseas Representative - Team Manager
Novatours
06.2013 - 02.2017
Business Incorporation Department Manager
Mare Consulting
12.2011 - 04.2013
The Senior Specialist of Land Registry Department
Court Administration of Latvia Republic
10.2008 - 12.2010
The Senior Specialist in Division of Document Administration
Supreme Court of Latvia Republic
09.2004 - 04.2008
BACHELOR OF ARTS - PHILOLOGY
Latvia University
01.2000 - 01.2004
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