Linda Jensena-Segliņa
Summary
BUSINESS DEVELOPMENT, PROJECT MANAGEMENT, B2B & B2C STRATEGIES, CLIENT RELATIONSHIPS
Strategic business professional with proven ability to drive impactful results through innovative solutions and data-driven decision-making. Expertise in market analysis, process optimization, and strategic planning. Strong collaborator who adapts to changing needs and fosters team success. Recognized for analytical skills, problem-solving capabilities, and delivering measurable outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Aviation Safety Inspector
RIX Riga Airport
08.2023 - Current
- Implement safety procedures according to IATA and ICAO standards to ensure compliance and aviation safety
- Implement and execute B2C strategies for outstanding customer service, enhancing the overall passenger experience
- Manage risk through effective risk management policies and emergency procedures, showcasing critical thinking and time management skills
Sales and Client Relationships Manager
ASTRAL Executive Search
04.2023 - 07.2023
- Acquire qualified, new-to-wealth relationships through leads and by developing internal and external referral sources to introduce to Astral Executive Search and Astral Recruitment value proposition in definite employment/recruitment sectors
- Empower internal teams to employ thought leadership strategies to deliver innovative business goals for clients in order to tailor the best candidates from internal/external databases for each private/government unity as a potential or actual client, maintain long lasting B2B relationships
- Oversee and manage multiple local and international recruitment projects from idea to delivery on day-to-day operational basis, work closely with recruitment team to deliver client needs and tailor the best solution
- Market research and follow market trends, follow up local and international recruitment regulations
- Develop and deploy successful marketing campaigns in social media like Facebook, LinkedIn etc
- And maintain social media relationships
- Maintain Astral Executive Search and Astral Recruiting business portfolio, oversee and follow teams KPI's, pricing and budgeting
- Strategize e-mail and social media marketing campaigns
- Executing communications strategy for Astral segments, Supervising and improving the processes that lead Astral customers to generate more positive online reviews
Account Manager
Iron Mountain
01.2019 - 04.2023
- Company Overview: Records Management, Off-Site Data Protection, Scan-to-Store and Shredding solutions
- Observe local market trends and relate impact to customers
- Ensure sufficient activity to meet sales targets and other KPI's
- Undertake customer needs analysis and establish opportunities for retention and further penetration
- Monitor sales performance against plans and identify deviations and potential threats requiring action
- Compile new business prospect lists and implement methodical and well structured prospecting activities
- Generate and qualify new prospects, establish potential size of opportunity
- Meet with potential new decision makers; identify needs, match against capabilities, propose solutions
- Manage requests for quotations, samples, trials and information
- Plan and prepare for sales visits to both existing and prospect customers, have defined meeting objectives
- Present the full range of products, services and technologies to every customer where appropriate
- Develop existing customers via up-selling and cross selling
- Prepare projects and present in public procurement and auctions
- Execute defined IME Sales and Marketing Campaigns as required, promote the Iron Mountain brand and value proposition
- Ensure compliance and adherence to all company policies and procedures
- Records Management, Off-Site Data Protection, Scan-to-Store and Shredding solutions
Sales Representative
TNT/FEDEX
03.2017 - 01.2019
- Build a portfolio of clients by actively researching and seeking out prospects
- Develop account relationships with contacts at multiple levels within the customers organization
- Identify opportunities to further penetrate accounts by selling a diverse suite of logistics services
- Design solutions to help our customers solve their supply chain challenges through face-to-face interaction with accounts
- Collaborate with account leadership to bring them pricing options and recommendations
- Identify issues, seeking input from others to determine best course of action and implement solutions
- Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics
- Collaborate on creating business reviews and contribute to or lead customer meetings
Business Development Manager
UCS Global Logistics Specialists
02.2017 - 03.2017
- Strategize and develop new relationships in targeted industries and functions
- Drive strategic customer dialogues to identify customer's business objectives, risk management requirements & challenges
- Build customer's confidence in UCS management abilities by understanding and responding to their current anticipated needs
- Drive the development of customer presentations and business proposals, effectively articulate the customer's value in using UCS logistics services
- Build strong pipeline of new/unexplored opportunities and achieve targeted new business wins
- Identify & develop effective relationships with key contacts within targeted customers in respective region, to ensure maximum leverage for UCS interests
- Actively identify potential external commercial partners
- Maintain pipeline of opportunities within the region to achieve targeted new business wins
- Use appropriate strategies to build commitment within UCS
- Present the solution to potential customers, demonstrating clear business & solution fit
- Actively drive commercial negotiations and close deal
- Liaise with legal teams from both the customer and UCS to ensure legal obligations are adhered to and contractual documentation are in place prior to start of service
- Oversee the implementation, customer onboarding and user adoption process
- Execute and review revenue performance for UK region with the CEO, manage the overall product penetration in the region
- Contribute to the preparation of monthly team performance reporting for senior management
- Continuously assess competitive products on the market; use such market intelligence to drive the strategic direction of the product
- Acquire feedback from customers on product, ensure UCS product management priorities & commercial objectives are met
Overseas Representative
Novaturas group
06.2013 - 02.2017
- Yielded greater company revenue returns through effective sales promotion of excursions and adding each sale in the relevant accounting program, as well as subsequent recordation of sales reports
- Facilitated an environment of collaboration and information sharing, particularly with senior management including the CEO of the company by regularly providing daily, weekly, and monthly reports regarding completed tasks and sales accomplishments
- Consolidated company labor resources through provision of consistent updates to excursion management system, preparation of excursion information pamphlets for clients, making necessary updates for each client within the CRM system, and executing immediate and effective solutions for any contingencies or exigent circumstances encountered, made analysis for customer surveys in order to improve customer service quality
- Provided consummate customer support by meeting clients at airports and providing transportation to appropriate lodging, planning and organizing meetings with clients at relevant resorts and hotels, coordinating and guiding clients on excursions, and scrupulously studying history, geography, and socio-economic and political climate of each destination for accurate dissemination of information to clients
- Demonstrated exceptional managerial caliber by organizing and supervising day-to-day office operations and procedures, while maintaining persistent correspondence with Head Office and Partners and performed excellent time management skills
Incorporation Manager
Mare Consulting
03.2012 - 06.2013
- Strategic Consulting, including business plan & sales strategy development
- Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions
- Incorporation of companies (onshore/offshore) in Europe, Asia, USA
- Expanded company's market outreach by seeking out new business partners and strategically conducting business consultations regarding the company's opening of offices in various countries, including successful incorporation of offices in Europe, the Middle East, Asia, and the USA
- Reduced company's labor costs by undertaking myriad of responsibilities including the meticulous preparation of documentation, drafting, negotiating and closing business agreements, obtaining licenses, and opening bank accounts
- Interacted with clients to obtain KYC and other compliance information and documentation
- Prepared client-specific KYC related analyses and completed Customer Acquisition Due Diligence
- Produced AML Risk Summaries
- Enhanced company's client retention rate through continued administration of CRM and fostering revitalized efforts to expand the network of clients
- Exhibited excellent managerial skills by way of supervision of daily operations of the department and management staff, detailed organization of recordkeeping process, dedicated tracking of sales targets and preparation of sales reports, management of every clients' project lifecycle and budgetary confines, and assurance of quality and meeting client expectations
- Facilitated an environment of collaboration and information sharing, particularly with senior management including the CEO of the company by regularly providing daily, weekly, and monthly reports regarding completed tasks and sales accomplishments
Assistant of Offshore Companies Manager
Bennet Bernstein & partners (BBP Baltic)
12.2011 - 03.2012
- Strategic Consulting, including business plan & sales strategy development
- Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions
- Prepared new companies documents according to the relevant legislation of the country - UAE, BVI, Panama, Hong Kong, Cyprus, Seychelles etc
- Assisted lawyers in the preparation of incorporation forms and procedure summaries towards the setup of corporate structures in UAE and other jurisdictions
- Assisted lawyers in undertaking ongoing corporate services and other related services to clients, including incorporations, ongoing administration (drafting and preparation of minutes of meetings, resolutions, power of attorneys), renewals and liquidation
- Drafted basic legal documents, letters, prepare and arrange the issuance of extracts, certificates and other documents, and their notarization, legalization, super legalization and certified translation
- Interacted with clients in order to prepare the necessary KYC, prepared client-specific KYC related analyses and completed Customer Acquisition Due Diligence
- Liaised with representatives of the finance unit in respect to issuance and amendments of invoices, payment monitoring, reminders etc
- Built and maintained legal databases and files
- Performed legal research and factual research
- Continuously improved awareness and knowledge of companies services and clients' approach and philosophy
Receptionist / Office Administrator
Step by Step
06.2011 - 11.2011
- Augmented company's expansion by locating suitable business premises and negotiating favorable leasing agreements as well as furnishing and overseeing main business premises and other facilities, including plant machinery and equipment
- Expedited administrative processes by efficiently reviewing all correspondence and answering timely and providing secretarial and executive services for all committees
- Fostered company's financial integrity by way of preparing annual estimates of expenditure, balancing the budget and accounting for all inventory
- Proved first-rate managerial abilities by way of spearheading operations of information systems and providing recommendations to management
The Senior Specialist of Land Registry department
Court Administration of Latvia Republic
10.2008 - 12.2010
- Promoted excellent customer support by providing a gregarious disposition in dealing directly with customers either by telephone, electronically or face to face; responded promptly to customer inquiries regarding records of Land Registrar
- Assured quality of services by obtaining and evaluating all relevant information for each entry in the Computerized Land Book to handle product and service inquiries
- Furthered administrative operations by efficiently handling all incoming/outgoing correspondence, electronic filing; providing pricing and delivery information of required data; verifying submitted documents regarding various governmental data bases; performing customer verifications; setting up new customer accounts; processing orders, forms, applications and requests; maintaining compliance with all relevant laws and regulations; organizing workflow to meet customer time-frames; keeping records of customer interactions and transactions and; overseeing and resolving customer complaints
- Facilitated an environment of collaboration and information sharing by communicating and coordinating with internal departments and other governmental institutions
- Followed litigation process to update the relevant information ad put relevant restrictions in computerized system for further activities
The Senior Specialist in Division of Document Administration
Supreme Court of Latvia Republic
01.2006 - 04.2008
- Maintained and controlled the master docket for all courts, including the setting and preparation of weekly and monthly dockets for each court
- Supervised preparation, duplication and distribution of all dockets for use by court personnel
- Initiated better and more efficient procedures on dockets and case-flow to enable fair and speedy disposition in all court cases
- Maintained data and records on case-flow and time elements involved in cases for planning and performance purposes
- Utilized electronic case management systems in order to track cases and determine if time limits set by local rules are being met
- Implemented tickler system to ensure that time limits are being met
- Kept the courts informed of any changes in status of weekly and monthly dockets
- Supervised record keeping of all court functions and dockets
- Prepared periodic and annual reports
- Maintained schedules, statistics, and other matters at the request of the judges, court, and general public
- Maintained awareness of developments in court administration
- Participated in continuing professional education programs and projects
- Performed project management of Twinning Light in cooperation with Spain Legal Resource Center: 'The strengthening of the administrative capacity with efficient document administration and human resources management' in order to improve the quality of court management systems
- Supervised general administration tasks, planned the acquisition of operating supplies, routinely inspected equipment and arrange for maintenance and repair
- Assisted in court budgeting and control budget spending
Education
Law -
Juridiskā Koledža (College of Law)
01-2027
Bachelor's Degree - Philology
University of Latvia
01.2004
Skills
- Value proposition design
- Cross-functional team leadership
- Innovation management
- Customer service management
- Training and mentoring
- Presentation skills
- Solution implementation
- Business development
- Revenue generation
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
Certification
- Artificial Intelligence and Business Strategy
- Customer Success Management Fundamentals
- Sales: Customer Success
- Project Management
- ChatGPT A-Z Master Certification
- Master Certificate in Business Management
Timeline
Aviation Safety Inspector
RIX Riga Airport
08.2023 - Current
Sales and Client Relationships Manager
ASTRAL Executive Search
04.2023 - 07.2023
Account Manager
Iron Mountain
01.2019 - 04.2023
Sales Representative
TNT/FEDEX
03.2017 - 01.2019
Business Development Manager
UCS Global Logistics Specialists
02.2017 - 03.2017
Overseas Representative
Novaturas group
06.2013 - 02.2017
Incorporation Manager
Mare Consulting
03.2012 - 06.2013
Assistant of Offshore Companies Manager
Bennet Bernstein & partners (BBP Baltic)
12.2011 - 03.2012
Receptionist / Office Administrator
Step by Step
06.2011 - 11.2011
The Senior Specialist of Land Registry department
Court Administration of Latvia Republic
10.2008 - 12.2010
The Senior Specialist in Division of Document Administration
Supreme Court of Latvia Republic
01.2006 - 04.2008
Bachelor's Degree - Philology
University of Latvia
Law -
Juridiskā Koledža (College of Law)
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