Lolita Reynolds
Riga,RIX
Summary
Motivated, team-work oriented customer service specialist with 11+ years of experience in customer service.
Bilingual in Russian and English with an intermediate understanding of Latvian and experience in JAVA and Python.
Overview
11
11
years of professional experience
Work History
English Tutor
Self-employed
07.2019 - Current
- Adapted lesson plans to accommodate diverse student needs
- Mentored students in proper punctuation, spelling and sentence structure use
- Worked flexible hours across night, weekend, and holiday shifts.
Healthcare Assistant
Saffronland Homes
02.2016 - 05.2019
- Contributed to efficient hospital operations by promptly responding to call lights and addressing patient concerns as needed
- Communicated effectively with patients and families to provide information about care and treatment
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various healthcare needs.
Barista
Costa Coffee
01.2013 - 02.2016
- Controlled line and crowd with quick, efficient service.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Computer Programming
ITLAT
Riga04.2024
Chichester College
Chichester, England01.2012
High School Diploma -
Bognor Regis Community College
Bognor Regis, England01.2010
Skills
- Behavior redirection
- Issue Resolution
- Customer Service
- Conflict resolution techniques
- Understanding Customer Needs
- Active Listening
- Quality Control
- Customer Support
- Behavior Observation
Languages
English
Native language
Russian
Advanced
C1
English
Proficient
C2
Latvian
Intermediate
B1
Timeline
English Tutor
Self-employed
07.2019 - Current
Healthcare Assistant
Saffronland Homes
02.2016 - 05.2019
Barista
Costa Coffee
01.2013 - 02.2016
Computer Programming
ITLAT
Chichester College
High School Diploma -
Bognor Regis Community College