Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lolita Reynolds

Riga,RIX

Summary

Motivated, team-work oriented customer service specialist with 11+ years of experience in customer service.

Bilingual in Russian and English with an intermediate understanding of Latvian and experience in JAVA and Python.

Overview

11
11
years of professional experience

Work History

English Tutor

Self-employed
07.2019 - Current
  • Adapted lesson plans to accommodate diverse student needs
  • Mentored students in proper punctuation, spelling and sentence structure use
  • Worked flexible hours across night, weekend, and holiday shifts.

Healthcare Assistant

Saffronland Homes
02.2016 - 05.2019
  • Contributed to efficient hospital operations by promptly responding to call lights and addressing patient concerns as needed
  • Communicated effectively with patients and families to provide information about care and treatment
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various healthcare needs.

Barista

Costa Coffee
01.2013 - 02.2016
  • Controlled line and crowd with quick, efficient service.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Education

Computer Programming

ITLAT
Riga
04.2024

Chichester College
Chichester, England
01.2012

High School Diploma -

Bognor Regis Community College
Bognor Regis, England
01.2010

Skills

  • Behavior redirection
  • Issue Resolution
  • Customer Service
  • Conflict resolution techniques
  • Understanding Customer Needs
  • Active Listening
  • Quality Control
  • Customer Support
  • Behavior Observation

Languages

English
Native language
Russian
Advanced
C1
English
Proficient
C2
Latvian
Intermediate
B1

Timeline

English Tutor

Self-employed
07.2019 - Current

Healthcare Assistant

Saffronland Homes
02.2016 - 05.2019

Barista

Costa Coffee
01.2013 - 02.2016

Computer Programming

ITLAT

Chichester College

High School Diploma -

Bognor Regis Community College

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Lolita Reynolds