Summary

Overview

Work History

Education

Skills

Certification

Languages

Timeline

Ludmila Kotelnikova

Wexford Town

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19

19

years of professional experience

1

1

Certification

Work History

Sales Associate

Pettitts

03.2005 - Current

Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.

Education

Marketing

Pitman Training

Wexford Town

07.2024

Skills

Teamwork and Collaboration
Friendly, Positive Attitude
Problem-Solving

Time Management
Customer Service
Attention to Detail

Certification

Word, Excel, PowerPoint, Outlook for business, Instagram for bussines - 07.2024

Languages

English

Native language

Russian

Proficient

C2

Timeline

Sales Associate

Pettitts

03.2005 - Current

Marketing

Pitman Training