Madara Diāna Ermansone
Riga
Summary
Young professional with a diverse skill set, experience in various industries and background of working in international environments. Versatile and adaptive, a quick learner and is eager to grow professionally and expand their knowledge and experience even further.
Overview
9
9
years of professional experience
Work History
Key Account Manager
Omniva SIA
08.2023 - Current
- Serve as the main point of contact for international business clients.
- Anticipate client concerns or issues and address them proactively.
- Strengthen client relationships through regular communication and effective problem solving.
- Be in charge of integral tasks such as invoicing, quality management.
AML Specialist
PayPugs IT SIA
02.2023 - 06.2023
- Reviewing new client applications considering risk and Anti-Money laundering standards.
- Document request creation and communication with the Sales team.
Support Team Lead
PayPugs IT SIA
09.2021 - 02.2023
- Leading the Support/Onboarding team.
- Improving support processes, enhance efficiency, and optimize the customer experience.
- Evenly distribute tasks between the team.
- Making sure the team reaches KPIs.
Onboarding Specialist, Customer Support Representative
PayPugs IT SIA
02.2021 - 09.2021
- Gathering documents from clients for Anti-Money laundering checks.
- Communicating with the AML team regarding document requirements.
- Being the first point of contact for any customer inquiries and answering live chat conversations.
Front of House Host
Spiritland Royal Festival Hall
07.2019 - 08.2020
- Taking care of guests and hosting private events.
- Taking bookings over the phone and in person, dealing with other guest inquiries.
- Ensure that the events run smoothly and that attendees have a positive and memorable experience.
Brand Ambassador
Exhibition Girls Ltd
02.2018 - 02.2019
- Wearing promotional attire provided by the client.
- Drawing attendees to our booth throughout the event.
- Distributing branded merchandise while offering informative assistance to prospective clientele.
Jewellery Specialist, Sales Associate
TJX UK
09.2016 - 11.2018
- Dealing with high priced items and managing the jewellery counter.
- Assist customers in selecting jewelry pieces and provide product information.
- Handling cash and process transactions.
- Handling new stock deliveries.
Sales Associate
TJX UK
10.2015 - 08.2016
- Assist customers in finding products and provide recommendations.
- Managing the shop floor and process transactions accurately and efficiently at the checkout.
- Handling new stock deliveries.
Education
BTEC Extended Diploma - Media Production
Salford City College
Greater Manchester 2015
Secondary Education -
Riga Centre Language School
Riga2013
Skills
- Customer Service
- International communication
- Leadership
- Organization
- Teamwork
- Adaptability
- Problem Solving
- Creativity
- Computer Skills
LANGUAGES
Latvian - Native
English - Proficient
Russian - Basic
Timeline
Key Account Manager
Omniva SIA
08.2023 - Current
AML Specialist
PayPugs IT SIA
02.2023 - 06.2023
Support Team Lead
PayPugs IT SIA
09.2021 - 02.2023
Onboarding Specialist, Customer Support Representative
PayPugs IT SIA
02.2021 - 09.2021
Front of House Host
Spiritland Royal Festival Hall
07.2019 - 08.2020
Brand Ambassador
Exhibition Girls Ltd
02.2018 - 02.2019
Jewellery Specialist, Sales Associate
TJX UK
09.2016 - 11.2018
Sales Associate
TJX UK
10.2015 - 08.2016
BTEC Extended Diploma - Media Production
Salford City College
Secondary Education -
Riga Centre Language School
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