Mahmoud AL-Rdaideh
Amman
Summary
Detail-oriented Business Analyst with 3 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
14
14
years of professional experience
Work History
Business Analyst
Lendo for finance
Jordan, AMMAN
01.2021 - Current
- Selected responsibilities: Work directly with the project team to view system and business requirements and come up with test cases and test scripts
- Translate identified defects into actionable items and will work with IT, product management, and other teams to resolve noted defects
- Responsible for tracking outstanding items and seeing them to completion
- Track test results, compare them to provided requirements, and identify items as defects, enhancements, or user errors
- Create new test cases for the system requirements and understand the current state and future state of the system
- Reviewing the process to be in alignment with business goals
- Prepares policies and procedures associated with the Department
- Support the product owner and provide education where needed
- User acceptance testing (UAT).
- Analyzed customer data to determine trends in client behavior.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Assisted in developing training materials for internal staff on new products or services.
- Collaborated with stakeholders to define features, integrations and partnerships.
Graduate studies researcher
Osmania University
Hyderabad
08.2018 - 12.2021
- Moved to India to pursue a master's degree in business economics and due to the COVID-19 pandemic had to return and stay in Jordan and continue my studies online
- Master thesis about SMEs business in Jordan was submitted.
Call center agent
Extensya
Jordan
10.2020 - 01.2021
- Temporary contract employment during the 19-COVID pandemic lockdown.
Branch Manager
Gifts Center, Abu Shaqra& Partners
Jordan
10.2016 - 06.2018
- Selected responsibilities: Establish good relationships with customers and handle enquires and feedback
- Maximizing branch sales and achieving targets
- Follow-up work progress and performance of branch staff
- Responsible for the branch inventory check
- Responsible for the register and cash deposits with the bank according to company procedure
- Conduct staff reports, performance, and evaluation.
Shift Supervisor
Donuts Factory
Jordan
01.2012 - 01.2015
- Selected responsibilities: Responsible for assisting the store manager in maintaining a positive environment and daily store operations
- Maximize opportunities for departmental sales and profit and other related targets
- Maintain inventory control costs
- Assist with suggesting new promotional opportunities to enable store sales to meet and exceed budget, this includes the planning, implementation, and review of promotions.
Head Cashiers
Abu Raddad stores
Irbid
11.2009 - 12.2011
- Selected responsibilities: Manage employees on all cash counters and supervise their work quality
- Hold cash tills and keys when cashiers are on break
- Monitor check-out stations to ensure the availability of cash
- Analyze multiple review transactions for approval.
Education
Master of Arts - Economics
Osmania University
India01.2021
Bachelor of Arts - Economics
Yarmouk University
Jordan01.2015
Skills
- Analytical thinking and problem-solving
- Organizational skills
- Knowledge of business structure
- Interpersonal and consultative skills
- Communication skills
- Technical skills
- Collaboration skills
- Leadership skills
- Microsoft excels
- Identifying business needs and suggesting solutions
- Critical thinking and problem-solving
- Cross-functional management
- Adaptability, flexibility, and mobility
- Business Planning and Organizing
- Projects facilitator / Enabler
- Effective communication
- People Management
- Business Analysis
- New Business Development
- CRM Systems
Driving License
Jordan
Personal Information
- Date of Birth: 05/20/1991
- Nationality: Jordan
Languages
Native Arabic and Good command of the English language
Accomplishments
- quality assurance automation.
- business analyst.
- mission and vision structure.
Timeline
Business Analyst
Lendo for finance
01.2021 - Current
Call center agent
Extensya
10.2020 - 01.2021
Graduate studies researcher
Osmania University
08.2018 - 12.2021
Branch Manager
Gifts Center, Abu Shaqra& Partners
10.2016 - 06.2018
Shift Supervisor
Donuts Factory
01.2012 - 01.2015
Head Cashiers
Abu Raddad stores
11.2009 - 12.2011
Master of Arts - Economics
Osmania University
Bachelor of Arts - Economics
Yarmouk University
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