MANIKANDAN PERUMAL
Rīga
Summary
A Self -Motivated and Dedicated Customer Service Professional with exceptional communication skills.adept at providing timely and skill based solutions . To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
EUROLIVE TECHNOLOGIES (PLAYTECH LIVE)
Riga
09.2021 - 09.2023
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Participated in regular team meetings to share ideas on improving processes or addressing common challenges faced within the role.
- Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
- Improved customer satisfaction by actively listening to concerns and providing timely resolutions.
Junior Business Analyst
First Source Solutions Ltd, Airtel Broadband
Bangalore
01.2021 - 07.2021
- Conducted market research to identify opportunities for growth and expansion, leading to new business initiatives.
- Improved business processes by identifying inefficiencies and proposing data-driven solutions.
- Worked one-on-one with clients to improve specifications.
Education
M.Sc Computer Science -
ISMA UNIVERSITY OF APPLIED SCIENCES
01.2024
Bachelor of Computer Applications -
SACRED HEART COLLEGE
Tirupattur01.2017
Skills
- Fluent in english ,excellent written and verbal skills
- Proficient in observation and presentation skills
- Exceptional organizational and multitasking abilities
- Customer Retention
- Quick learner with the ability to grasp new concepts swiftly
- Ability to connect diverse individuals as team player
- Proven track record of ensuring customer satisfaction
- Proficient MS office skills
- Strong Front end Development skills-Javascript proficient in creating and styling web pages using HTML, CSS
- Basic Understanding of java,c,Swift language
- Customer Relationship Management (CRM)
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
E N G L I S H
TA M I L
Extracurricular Activities
Learning German
Freelancing Videography and editing
Freelancing Translator at immigration
Certification
- Certified Digital Marketing Executive,Syskin Technologies -12/2024
Timeline
Customer Service Specialist
EUROLIVE TECHNOLOGIES (PLAYTECH LIVE)
09.2021 - 09.2023
Junior Business Analyst
First Source Solutions Ltd, Airtel Broadband
01.2021 - 07.2021
M.Sc Computer Science -
ISMA UNIVERSITY OF APPLIED SCIENCES
Bachelor of Computer Applications -
SACRED HEART COLLEGE