Margarita Zemska

In this role, I worked closely with the senior leadership team and reported directly to the Vice President of Commerceto design and implement operational processes that supported both day-to-day business activities and long-term strategic growth initiatives.

These efforts were especially critical during a period of rapid expansion at Printify and throughout the complex merger process with Printful. I played a key role in navigating this fast-paced change, demonstrating strong change management capabilities and the ability to build and lead high-performing teams that enabled scalable, sustainable operations. My focus was on creating adaptable structures and fostering a culture of collaboration and continuous improvement.

• Led cross-functional initiatives to standardize workflows and improve roadmap planning and execution, enabling greater alignment across product, operations, and executive teams.
• Spearheaded change management efforts, building resilient and adaptable team structures to support fast-scaling business needs.
• Built internal knowledge systems and process documentation to improve onboarding, reduce repetition, and foster a culture of operational excellence.
• Championed a data-informed approach to operations, using performance metrics and reporting tools to evaluate process efficiency and highlight opportunities for optimization.
• Identified and implemented tools to automate routine tasks and scale workflows—improving delivery timelines and freeing up team capacity.

Tasked with building the Supply Operations function from the ground up, I played a foundational role in designing team structures, operational workflows, and cross-functional ways of working that aligned with Printify’s strategic growth ambitions.

• Built and scaled the Supply Operations team, developing clear roles, responsibilities, and processes to drive operational efficiency and support business expansion.
• Established frameworks for collaboration across supply, product, and commercial teams—ensuring shared goals and seamless execution through stakeholder alignment and transparent communication.
• Focused heavily on talent development—hiring, coaching, and mentoring a growing team, while cultivating a pipeline of future leaders to support the company’s rapid scale.
• Took ownership of a high-impact strategic initiative to design and launch a new product offering, unlocking a key competitive advantage and expanding the company’s market footprint.
• Balanced hands-on execution with long-term strategy, contributing directly to Printify’s evolution into a more mature, scalable business operation.

Led the development of scalable operational models for Printify’s three-party network, focusing on creating sustainable, low-touch ways of working with partners while supporting long-term growth.

• Built and standardized partner-facing processes, introducing automation to reduce manual workload and enable efficient scaling with minimal resource impact.
• Developed the partner lifecycle framework and Customer Experience model to ensure quality, consistency, and reliability in an e-commerce-driven environment.
• Focused on operational excellence and strategic enablement—laying the groundwork for a partner ecosystem that delivers high performance and customer value at scale.

Led a team of partnership managers, providing strategic direction, hands-on support, and ongoing coaching to drive strong, long-term partner relationships aligned with company goals.

• Focused on enabling the team’s success through clear guidance, mentorship, and alignment on strategic objectives.
• Built and nurtured key partnerships personally, managing high-value relationships to support business growth and long-term collaboration.
• Ensured partnerships were not just transactional but value-driven—contributing to Printify’s broader ecosystem and commercial success.

• Managed a portfolio of strategic partners, acting as the main point of contact to ensure strong collaboration, mutual growth, and long-term value creation.
• Identified opportunities to optimize partner performance and align partnership goals with company objectives through data-driven insights and proactive support.
• Built trust-based relationships, delivering consistent value and establishing Printify as a reliable, growth-focused partner in the ecosystem.

Led the business unit responsible for project and account management, driving operational excellence, strategic growth, and financial performance during a period of rapid expansion.

• Owned full P&L responsibility, balancing aggressive year-over-year growth (100%+ YoY revenue increase) with healthy profitability and operational sustainability.
• Secured major B2B contracts and led expansion into export markets, significantly broadening the company’s client base and international presence.
• Designed and implemented a structured project management system, successfully achieving ISO 9001:2015 certification to support consistent delivery and scale.
• Recruited, trained, and led a team of project managers, fostering a results-driven culture and ensuring high-quality execution across all client engagements.
• Personally managed strategic client accounts and oversaw the development of competitive tender offers, aligning solutions with client needs and market opportunities.

Managed international localization and multilingual content projects, coordinating a global network of translators and ensuring high-quality delivery across multiple formats and languages.

• Led end-to-end localization projects, overseeing timelines, budgets, and stakeholder communication across diverse markets.
• Managed multilingual desktop publishing workflows, ensuring consistency and accuracy in layout and design across various languages and scripts.
• Conducted rigorous quality assurance of multilingual materials to maintain high standards and meet client expectations in global campaigns.

Managed end-to-end delivery of client projects, balancing timelines, budgets, and quality while building strong, trust-based relationships with key accounts.

• Oversaw full project lifecycle—from planning and budgeting to execution and delivery—ensuring smooth coordination between internal teams and external stakeholders.
• Administered client orders and managed project documentation, maintaining accuracy, transparency, and consistency throughout all phases.
• Prepared tailored price offers and provided hands-on account support, contributing to client satisfaction and long-term business relationships.