Summary
Overview
Work History
Education
Skills
Timeline
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MARIA MANJIGALADZE

MARIA MANJIGALADZE

Operations Team Lead
Riga

Summary

Goal-oriented team manager with 5+ years of leadership across industries. Proven in boosting efficiency, team collaboration, and results. Led 17-member team at TELUS Digital; 3+ years in QA, data analytics, training, and coaching.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Team Manager

TELUS Digital
11.2023 - 12.2024
  • Led a high-performing team of 17, managing KPIs, performance, and daily operations
  • Conducted regular reviews, team meetings, and engagement initiatives
  • Drove team productivity through effective communication, coaching, training and leadership

Quality Analyst

TELUS Digital
07.2023 - 11.2023
  • Ensured compliance with internal and global policies; advised employees on correct procedures
  • Reported on ongoing social-political trends in Georgia impacting operations
  • Identified quality gaps and recommended improvements to enhance service delivery

Quality Analyst Lead

TELUS International Europe
09.2019 - 05.2023
  • Led and coached a QA team of 7, enhancing skills and driving performance through effective mentorship.
  • Developed and executed improved QA processes, including test planning, case design, and implementation.
  • Conducted root-cause analysis on variances and applied statistical methods to inform corrective actions and business reporting.

Trust & Safety Analyst

TELUS International Europe
07.2019 - 09.2019
  • Implemented business intelligence solutions to increase operational efficiency and collaborated with stakeholders to identify business needs and data sources.
  • Generated ad-hoc reports to evaluate specific business requirements.

Education

Master's Degree - Applied Econometrics And Economic Modelling

Sofia University "St. Kliment Ohridski"
09.2022 - 07.2023

Bachelor's degree - International Relations And Affairs

The University of Georgia (UG)
09.2014 - 02.2018

Skills

    "IT management" - Tbilisi School of communications

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Timeline

Team Manager

TELUS Digital
11.2023 - 12.2024

Quality Analyst

TELUS Digital
07.2023 - 11.2023

Master's Degree - Applied Econometrics And Economic Modelling

Sofia University "St. Kliment Ohridski"
09.2022 - 07.2023

Quality Analyst Lead

TELUS International Europe
09.2019 - 05.2023

Trust & Safety Analyst

TELUS International Europe
07.2019 - 09.2019

Bachelor's degree - International Relations And Affairs

The University of Georgia (UG)
09.2014 - 02.2018

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MARIA MANJIGALADZEOperations Team Lead