MARIA MANJIGALADZE
Operations Team Lead
Riga
Summary
Goal-oriented team manager with 5+ years of leadership across industries. Proven in boosting efficiency, team collaboration, and results. Led 17-member team at TELUS Digital; 3+ years in QA, data analytics, training, and coaching.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Team Manager
TELUS Digital
2023.11 - 2024.12
- Led a high-performing team of 17, managing KPIs, performance, and daily operations
- Conducted regular reviews, team meetings, and engagement initiatives
- Drove team productivity through effective communication, coaching, training and leadership
Quality Analyst
TELUS Digital
2023.07 - 2023.11
- Ensured compliance with internal and global policies; advised employees on correct procedures
- Reported on ongoing social-political trends in Georgia impacting operations
- Identified quality gaps and recommended improvements to enhance service delivery
Quality Analyst Lead
TELUS International Europe
2019.09 - 2023.05
- Led and coached a QA team of 7, enhancing skills and driving performance through effective mentorship.
- Developed and executed improved QA processes, including test planning, case design, and implementation.
- Conducted root-cause analysis on variances and applied statistical methods to inform corrective actions and business reporting.
Trust & Safety Analyst
TELUS International Europe
2019.07 - 2019.09
- Implemented business intelligence solutions to increase operational efficiency and collaborated with stakeholders to identify business needs and data sources.
- Generated ad-hoc reports to evaluate specific business requirements.
Education
Master's Degree - Applied Econometrics And Economic Modelling
Sofia University "St. Kliment Ohridski"
2022.09 - 2023.07
Bachelor's degree - International Relations And Affairs
The University of Georgia (UG)
2014.09 - 2018.02
Skills
"IT management" - Tbilisi School of communications
Timeline
Team Manager
TELUS Digital
2023.11 - 2024.12
Quality Analyst
TELUS Digital
2023.07 - 2023.11
Master's Degree - Applied Econometrics And Economic Modelling
Sofia University "St. Kliment Ohridski"
2022.09 - 2023.07
Quality Analyst Lead
TELUS International Europe
2019.09 - 2023.05
Trust & Safety Analyst
TELUS International Europe
2019.07 - 2019.09
Bachelor's degree - International Relations And Affairs
The University of Georgia (UG)
2014.09 - 2018.02