Marina Dobrecova
Riga
Summary
Dynamic professional with expertise in schedule optimisation, workforce planning, and shift management. Demonstrates strong multitasking abilities and proficiency scheduling tools. Experienced game presenter with a solid foundation in Adobe Illustrator, showcasing creativity and attention to detail. Committed to delivering exceptional customer service through effective communication skills, telephone etiquette, and strategic decision-making. Resilient under pressure with a focus on time efficiency and quality assurance. Eager to leverage skills in a challenging role that fosters growth and innovation.
Adaptable and driven individual with proven ability to manage tasks and communicate effectively.
Overview
3
3
Languages
9
9
years of professional experience
Work history
Shift Administrator
Euro live technology
Riga, Latvija
2024.09 - Current
Coordinate shift operations for 300+ employees, supporting seamless workflow execution.Planning and creation of shift schedules for the current and following days.
Monitoring and accurate tracking of attendance, processing data on absences (sick leave,
livil: Internal
unpaid time off) for correct working hours calculation.
Prompt resolution of issues arising during the 12-hour shift, ensuring uninterrupted workflow.
Working with data management and planning tools: Excel, Jira, SmartShift, EzShift.
Dealer
Euro Live technology
Riga, Latvija
2022.01 - 2024.08
Hosting live game sessions(Roulette, Blackjack, Baccarat) in real-time, strictly following game rules and procedures. Engaging with players via live chat - maintaining a friendly atmosphere and resolving basic queries. Adhering to shift schedules and session duration standards.
Emotional intelligence - staying composed and neutral in stressful situations, handling player frustration or big losses professionally.
Punctuality and self-discipline - working flexible shifts (including nights) with strict
time management.
Multitasking - simultaneously managing the game, monitoring chat, and tracking player actions.
Shuffler
Euro live technology
Riga, Latvija
2020.07 - 2021.12
Shuffler
Euro Live Technology
Riga, Latvija
2017.08 - 2019.09
Knowledge of Gaming control board standards (fair play compliance).
Meticulous inventory management
Strong psychological resilience and stress tolerance - sustained high concentration during extended sessions.
Education
Bachelor of Arts - Graphic design
BSA(Baltic International Academy)
Riga, Latvija 01/2018 - 02/2019
Rīgas 96.secondary school
Riga, Latvija 09/2004 - 05/2016
Skills
- Schedule optimization
- Workforce Planning
- Multitasking
- Shift management
- Microsoft office
- Scheduling tools
- Game presenter experience
- Adobe Illustrator
- Willingness to learn
- Communocation skill
- Telephone etiquette
- Organisation and prioritisation
- Strategic decision-making
- Resilience under pressure
- Time efficiency
- Customer Service
- Resourcefulness
- Quality Assurance
Languages
Russian
Native
Latvian
Elementary
English
Intermediate
Affiliations
- Traveling / Padel / Fitness / Books / Video games / Drawing
Timeline
Shift Administrator
Euro live technology
2024.09 - Current
Dealer
Euro Live technology
2022.01 - 2024.08
Shuffler
Euro live technology
2020.07 - 2021.12
Shuffler
Euro Live Technology
2017.08 - 2019.09
Rīgas 96.secondary school
09/2004 - 05/2016
Bachelor of Arts - Graphic design
BSA(Baltic International Academy)
01/2018 - 02/2019