Marina Kudašova
Rīga,RIX
Summary
Dynamic individual with 15 years’ experience in different fast-paced industries seeking a challenging position in a reputable international organisation to leverage my strong interpersonal communication skills as well as expand learnings, knowledge, and skills. Well-organized with proven ability to manage wide-ranging administrative tasks, supporting international teams, organising events for up to 500 persons.
Overview
18
18
years of professional experience
Work History
Personal Assistant to the managing director
Premier Restaurants Latvia Sia
06.2017 - Current
- Oversaw MD's schedule, coordinated appointments, and facilitated meetings
- Provided support to the management team as needed.
- Recorded minutes for various types of meetings including weekly, monthly, crisis, and ad-hoc sessions.
- Produced regular and on-demand reports
- Oversaw complete travel management responsibilities such as organizing transportation options (bus and flights), securing accommodations, obtaining necessary travel insurance policies and visas for both executives and staff members while also handling charter reservations.
- Organised C-level management and McDonald's corporation management visits and meetings
- Collaborated effectively with Group and Corporation assistants
- Successfully coordinated various company internal events and provided support for departmental events
- Handled invoice processing, email correspondence, and represented MD in communication with stakeholders
- Proficient in proofreading Latvian, English, and Russian documents. Ensured accuracy of translations for internal and outgoing communications.
- Drafted, implemented, and updated internal procedures.
- Streamlined the process of approving and signing agreements
- Substituted for Office Administrator.
- Monitored deadlines on projects managed by the Managing Director.
- Managed expense reports of the Managing Director on a monthly basis.
- Performed other duties as assigned by the Managing Director.
- Responded promptly to requests for information or assistance from internal or external parties.
- Handled confidential documents ensuring they remain secure.
- Managed multiple tasks simultaneously while maintaining professionalism under pressure.
HR specialist
Baltic international bank AS
05.2015 - 05.2017
- Maintained motivation program
- Successfully planned and executed corporate events while managing departmental expenses
- Responsible for creating and analyzing reports
- Administered internal training programs
- Maintained and managed the corporate internal network (Intranet).
- maintained onboarding process for employees
- Partnered with senior HR team to communicate company standards and policies
Office Assistant
Henkel Latvia SIA
09.2013 - 05.2017
- Managed incoming and outgoing calls effectively.
- Managed all incoming and outgoing correspondence
- Enhanced work safety protocols to optimize overall workplace security measures
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Optimized efficiency and effectiveness of household operations.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Managed the implementation of tender procedures.
- Maintained the agreement register and updated corporate database with registered agreements.
- Planned and executed successful conferences and corporate events
- Managed carpool administration effectively
- Provided assistance with HR documentation
- Provided administrative support to multiple departments as needed
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained confidentiality of sensitive information and documents.
- Coordinated travel arrangements for staff, including flight and hotel bookings.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Logistics manager
Hanza logistics SIA
07.2012 - 05.2013
- Coordinated cargo transportation process.
- Managed documentation flow effectively.
- Managed invoicing operations efficiently and effectively.
- Provided exceptional customer service.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Investigated claims of damaged cargo in order to determine cause and remedy.
Customer service manager
Havi logistics SIA
12.2006 - 04.2012
- Provided customer service to McDonald’s restaurants in Baltic states.
- Ensured accuracy in receiving and checking customers' orders, while also handling invoicing tasks.
- Provided exceptional customer service through telephone and email communication.
- Created analytical and statistical reports.
- Managed procurement by placing orders with specific suppliers.
- Managed both quantity and quality claims efficiently.
- Reported results to customers in a timely manner.
- Arranged extra deliveries to restaurants.
- Drove the process of creating, enhancing, and managing order and claim forms.
- Collaborated with warehouse personnel, purchasing manager, and transport department to optimize operations
- Started as a clerk and progressed to roles in logistics department as assistant and specialist before assuming the position of customer service manager.
Education
MASTER’S degree - Project management
Riga International School of Economics and Business Administration
01.2012
BACHELOR’S degree - Enterprise Management
Banking Institution of Higher Education
01.2009
Skills
- Russian
- Latvian
- English
- French
- Spanish
- Lithuanian
- MS Office
- Tech savvy
- Team player
- Independent worker
- Well-organised
- Problem solving attitude
- Reliable
- Flexible
- Travel management
- Event Management
- Administrative assistance
- Customer Service
Hobbies and Interests
I am an open-minded personality, who enjoys travel, learning languages and exploring the world. I am a fast learner and have been a go-to person in all my workplaces. I self-educate in my profession as well as in areas of my interest constantly (psychology, philosophy, sociology, history of culture).
Timeline
Personal Assistant to the managing director
Premier Restaurants Latvia Sia
06.2017 - Current
HR specialist
Baltic international bank AS
05.2015 - 05.2017
Office Assistant
Henkel Latvia SIA
09.2013 - 05.2017
Logistics manager
Hanza logistics SIA
07.2012 - 05.2013
Customer service manager
Havi logistics SIA
12.2006 - 04.2012
MASTER’S degree - Project management
Riga International School of Economics and Business Administration
BACHELOR’S degree - Enterprise Management
Banking Institution of Higher Education
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