Theater directing
Marks Senkovs
Operations Team Manager
Riga,RIX
Summary
My motto, is professional communication and continuous learning. According to the words and feedback from my colleagues, working with me brings improved workflows and comfortable and open professional communication. I know how to find, discover and encourage the necessary professional qualities, as well as being a successful mentor and coach for my team. Helping to develop skills and keep them in a high level on a distance is a priority for me, as stability and dedication are the keys to the success of any company. I am confident that my knowledge and experience will be a great fit for the position of Recruitment Specialist.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Operations Team Member
Telus International
Riga, Latvia
02.2023 - Current
- * Continuously working with the team to achieve set goals and KPIs
- * Successfully adjusted to new focus points and motivated the team members
- * Successfully working with necessary tools like Asana and GSuite to improve collaboration between departments and optimize workflow
- * Implementation of an internal system of appreciation
- * Initiative to organize Career Progression program for successful talent acquisition and enhanced training for growth within company.
- * Weekly Case Study meeting, for knowledge monitoring and service quality
- * Effective communication skills & experience in resolving sensitive and conflict situations
- * Creation of Career Progression oriented team. At least 50% of my Team members are getting promoted
Customer Service Representative
Telus International
Riga, Latvia
01.2022 - 02.2023
* Successful technical assistance to clients in resolving issues related to advertising activities.
* Сooperation with various departments to improve the quality of service.
* Utilization of internal technologies for quality fast and successful customer support
* Training sessions for newbies and support for agents during the learning phase
* The first volunteer during the introduction of the New England Market.
Education
No Degree - Audio Visual Arts
RISEBA
Riga, Latvia 04.2001 -
Skills
Time Management
Operational Efficiency
Workflow Optimization
Process Documentation
Process Improvements
Operations Management
Workload prioritization
Deadline Management
Interpersonal and written communication
Operational Reporting
Project Management
Team Support
Interests
Music Production
Guitar and Vocal teacher
Timeline
Operations Team Member
Telus International
02.2023 - Current
Customer Service Representative
Telus International
01.2022 - 02.2023
No Degree - Audio Visual Arts
RISEBA
04.2001 -