Marks Senkovs

• * Continuously working with the team to achieve set goals and KPIs
• * Successfully adjusted to new focus points and motivated the team members
• * Successfully working with necessary tools like Asana and GSuite to improve collaboration between departments and optimize workflow
• * Implementation of an internal system of appreciation
• * Initiative to organize Career Progression program for successful talent acquisition and enhanced training for growth within company.
• * Weekly Case Study meeting, for knowledge monitoring and service quality
• * Effective communication skills & experience in resolving sensitive and conflict situations
• * Creation of Career Progression oriented team. At least 50% of my Team members are getting promoted

* Successful technical assistance to clients in resolving issues related to advertising activities.

* Сooperation with various departments to improve the quality of service.

* Utilization of internal technologies for quality fast and successful customer support

* Training sessions for newbies and support for agents during the learning phase

* The first volunteer during the introduction of the New England Market.