Musical Teacher
Marks Senkovs
Operations Team Manager
Riga
Summary
I evaluate my successes solely on the basis of collected feedback from colleagues and subordinates. Proven leader in operational efficiency and staff development, I significantly enhanced team performance at Telus International through innovative training programs. Skilled in project planning and effective communication, I excel in driving company growth and fostering strong client relationships. Achieved notable improvements in operational outcomes by implementing strategic change management initiatives. I'm looking towards continuous development and learning.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Operations Team Manager
Telus International
02.2023 - Current
- Facilitated ongoing training programs for staff members to enhance skillsets and boost overall team performance levels.
- Collaborated with different departments to achieve shared business objectives and drive company growth.
- Created improvement and training programs: Career Progression, Case Studies.
- Evaluated team performance regularly to identify opportunities for improvement or professional development initiatives.
Customer Support Specialist
Telus International
02.2022 - 01.2023
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Technical Support Representative
Webhelp
04.2021 - 09.2021
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
No Degree - Audio Visual Arts
Riseba
Latvia 04.2001 -
Skills
Operational Efficiency
Training and mentoring
Staff Development
Project planning and development
Change Mangement
Effective communication
Interests
Theatre actor & director
Timeline
Operations Team Manager
Telus International
02.2023 - Current
Customer Support Specialist
Telus International
02.2022 - 01.2023
Technical Support Representative
Webhelp
04.2021 - 09.2021
No Degree - Audio Visual Arts
Riseba
04.2001 -
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