Marves Joevani Tchoupe Kamtchah
Hospitality Management Worker
Riga,RIX
Summary
Hardworking and motivated professional with a diverse range of powerful skills, committed to contributing to a company's mission. Demonstrated ability to establish and maintain strong client relationships, bilingual and experienced in various platforms, languages, and embedded systems.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Food and Beverage Server
Blu Hotel Laconia Village
Canigionne, Italy
06.2023 - 09.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Checked on guests throughout meal to attend to needs and provide great service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
Food and Beverage Server
Blu Hotel Zirm-Crystal
Maso-Corto, Italy
06.2022 - 09.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Checked on guests throughout meal to attend to needs and provide great service.
- Increased repeat business by building rapport with customers through friendly conversation and personalized service recommendations.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Implemented upselling techniques for add-ons and specialty items, driving additional revenue for the establishment.
- Demonstrated success in maintaining high level of customer satisfaction.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Collaborated with management on promotional events, contributing ideas that led to successful marketing initiatives driving increased traffic into the restaurant.
Education
Pearson BTEC 5 High School Diploma - Hospitality Management
Hotel School Riga (Viesnīcu Biznesa Koledža)
Riga, Latvia 04.2001 -
Diploma in Hospitality in Essentials - Basics of Hospitality Service
Hotel School Riga (Viesnīcu Biznesa Koledža)
Riga, Latvia 04.2001 -
GCE Advanced Level Certificate - Upper Sixth -
Saint Martin Anglo-Saxon Collège
Yaounde, Cameroon 04.2001 -
GCE Ordinary Level - Form 5 -
Saint Martin Anglo-Saxon Collège
Yaounde, Cameroon 04.2001 -
Skills
Effective Communication
POS System Operation
Food handling
Table setting knowledge
Sanitation
Food handling safety
Team Leadership
Guest Relations
Performance Improvement
Ability to Lift 30 Pounds
Adaptability
Problem-solving aptitude
Timeline
Food and Beverage Server
Blu Hotel Laconia Village
06.2023 - 09.2023
Food and Beverage Server
Blu Hotel Zirm-Crystal
06.2022 - 09.2022
Pearson BTEC 5 High School Diploma - Hospitality Management
Hotel School Riga (Viesnīcu Biznesa Koledža)
04.2001 -
Diploma in Hospitality in Essentials - Basics of Hospitality Service
Hotel School Riga (Viesnīcu Biznesa Koledža)
04.2001 -
GCE Advanced Level Certificate - Upper Sixth -
Saint Martin Anglo-Saxon Collège
04.2001 -
GCE Ordinary Level - Form 5 -
Saint Martin Anglo-Saxon Collège
04.2001 -