MERIAM KAMATI
Ongwediva
Summary
A Debtors Clerk offering 5 years' experience in debt clerking functions. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in preparing weekly and monthly reports within tight deadlines. Strong background in Office Administration and Customer Relations. Holds a code B driver's licence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Debtors Clerk
Ongwediva Medipark
01.2019 - 12.2019
- Handling concerns of persons using our OMP services
- Improved customer satisfaction by 20% by resolving billing issues efficiently and effectively
- Obtaining a sense of customer satisfaction with the services
- Understanding customers concerns
Customer Relations Officer
Ongwediva Medipark
01.2018 - 01.2019
- Managed customer relations on ongoing basis to maximize customer retention.
- Liaised between customers and organization with particular focus on working with sales department.
PA to Managing Director
Ongwediva Medipark
01.2006 - 01.2018
- Maintained a well-organized filing system allowing easy access to important documents when needed.
- Streamlined daily operations for the Managing Director by coordinating meetings, preparing agendas, and taking minutes.
Client Liaison Officer
Medscheme Namibia
01.2004 - 01.2006
- Served as the primary point of contact for assigned clients, coordinating all aspects of their relationship with the company from initial inquiries through successful project completion.
Call Centre Agent
Medscheme Namibia
01.2002 - 01.2004
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Bachelor of Business Management -
Namibia University of Science and Technology
11.2025
NSSC Ordinary level -
Academia High School
12.1998
Skills
- Customer satisfaction
- Cash management
- Document management
- Meeting coordination
- Handling payments
- Customer communication
- Invoice processing
- Meeting planning
Certification
ISO 9001, 2015 - Quality management systems
Advanced Executive Secretaries and PA's
Accomplishments
- Enhanced Customer Satisfaction, Managed over 200 client queries monthly, increasing satisfaction rate by 30% in one year.
- Effective Debt Resolution, Resolved 95% of debtor issues, reducing outstanding debts by 20% annually.
Languages
English
Bilingual or Proficient (C2)
Oshiwambo
Bilingual or Proficient (C2)
Afrikaans
Advanced (C1)
Herero
Elementary (A2)
Timeline
Debtors Clerk
Ongwediva Medipark
01.2019 - 12.2019
Customer Relations Officer
Ongwediva Medipark
01.2018 - 01.2019
PA to Managing Director
Ongwediva Medipark
01.2006 - 01.2018
Client Liaison Officer
Medscheme Namibia
01.2004 - 01.2006
Call Centre Agent
Medscheme Namibia
01.2002 - 01.2004
NSSC Ordinary level -
Academia High School
Bachelor of Business Management -
Namibia University of Science and Technology
Similar Profiles
Curriculum Vitae OLGA N. SIMANGACurriculum Vitae OLGA N. SIMANGA
Employee Wellness Officer at Ongwediva Medipark Hospital PTY (LTD)Employee Wellness Officer at Ongwediva Medipark Hospital PTY (LTD)
Matti IiyamboMatti Iiyambo
Assistant accountant at Ongwediva Medipark (Pty) LtdAssistant accountant at Ongwediva Medipark (Pty) Ltd
Flora Mathilde HinanifaFlora Mathilde Hinanifa
Payroll Officer at Ongwediva Medipark (Pty) LtdPayroll Officer at Ongwediva Medipark (Pty) Ltd