Mihails Vindbergs
Summary
Detail-oriented and tech-savvy problem solver with strong analytical and communication skills, offering over 4 years of customer service experience in the iGaming industry, combined with 1 year of experience in data analytics and software development. Background that blends technical expertise and customer-focused approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Python Data Analyst | Web Developer
Freelance (Remote)
06.2024 - Current
- Data Analytics: Worked on various data analytics projects involving data cleaning, preparation, and analysis as part of coursework, using Pandas and Numpy Python Libraries.
- Data Science: Used Machine Learning models like linear/logistic regression and k-means clustering algorithms for running data predictions.
- Web Development: Developed software for websites using frameworks such as Flask, FastAPI, and Bootstrap, along with containerization technologies like Docker to ensure reliable deployment and scalability.
- Worked with multiple IT teams to ensure product functionality and deployment.
- Continuously enhanced analytical abilities by approaching problems from multiple perspectives, whether working with data or refining coding logic during software development.
- Learned to tackle complex challenges independently and collaboratively, leveraging creative and analytical thinking
Live Game Presenter
Proxy Live Solutions
09.2024 - Current
Game Show Host
Euro Live Technologies
06.2021 - 06.2023
- Delivered high-quality customer service, handling challenging social situations: learned to manage diverse personalities, and maintained calm, professional demeanour under pressure.
- Developed strong communication skills and learned to perform confidently and accurately in high-stress, high-stakes environment
- Collaborated with management to enhance customer service strategies, ensuring optimal player engagement and satisfaction.
- Hosted game shows delivering outstanding performance and seamless, high-quality gaming experience aligned with business objectives.
Live Game Presenter
Evolution Gaming
06.2017 - 04.2019
- Acquired additional 2 years of experience in customer service in Casino Gaming Industry
- Gained deeper understanding of iGaming business processes.
Education
Master of Science - Environmental Science
The Open University of London
London, UK04-2029
Skills
- Data analysis
- Introductory statistical analysis
- Query language: SQL
- Programming languages: Python, Java Script
- Markup Languages: HTML, CSS
- Effective communication
- Customer service
Languages
English
Advanced
Russian
Native
Latvian
Intermediate (B1)
Certification
Structuring Machine Learning Projects
Link:
https://coursera.org/share/265cf01e209adb61712007aab924361b
Timeline
Live Game Presenter
Proxy Live Solutions
09.2024 - Current
Python Data Analyst | Web Developer
Freelance (Remote)
06.2024 - Current
Game Show Host
Euro Live Technologies
06.2021 - 06.2023
Live Game Presenter
Evolution Gaming
06.2017 - 04.2019
Master of Science - Environmental Science
The Open University of London
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