Monta Pučka
Mārupe
Summary
Highly skilled professional with extensive expertise in office administration and client services excellence. Demonstrates exceptional keyboard typing speed, precision in data input, and attention to detail. Proficient in MS Office, online collaboration tools, and database administration. Adept at maintaining calm under pressure, showcasing patience and composure in all interactions. Strong knowledge of hospitality standards, telephone protocol, and email correspondence ensures superior client service. Career goal includes leveraging administrative skills to enhance operational efficiency within a dynamic organisation.
Overview
9
9
years of professional experience
Work History
Self Employed
Inked by MP, Riga
07.2021 - Current
- Collaborated with clients to develop custom tattoo designs, resulting in increased customer satisfaction.
- Ensured high standards of hygiene, promoting client confidence in safety protocols.
- Offered advice on size, colour schemes and placement of designs on body parts.
- Assisted clients with aftercare instructions to promote fast healing and longevity of tattoos.
- Created an inviting atmosphere within the studio ensuring optimum client relaxation during procedures.
Office clerk
SIA URBAN FLOORS, Riga
12.2018 - 07.2021
- Improved office efficiency by maintaining and updating filing, inventory, mailing, and database systems.
- Managed agendas for upper management team meetings resulting in efficient time usage.
- Bookkeeping Basics#1
Sales assistant
Poldma Kaubanduse Aktsiaselts / GUESS, Riga
11.2017 - 11.2018
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Utilised excellent communication skills to provide detailed product information.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Offered personalised shopping advice to enhance customer experiences.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Collaborated effectively with team members to meet sales targets.
Front desk receptionist
Mogotel, Riga
01.2017 - 10.2017
- Completed clerical duties including photocopying, faxing, mailing and filing documents to keep records organised.
- Processed incoming post efficiently; distributed correspondence internally promptly enabling swift action on matters requiring attention.
- Increased productivity through proficient use of Microsoft Office Suite tools.
- Managed reception area for smooth client interaction.
- Responded to telephone enquiries from clients, vendors and members of public.
- Helped in preparing meeting rooms before client visits or meetings took place.
- Handled various administrative duties like filing paperwork or updating databases diligently.
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
Education
Elementary -
Gulbisa VSK
Gulbene, Gulbenes novadsMiddle School - undefined
Gulbisa VSK
Gulbene, Gulbenes novadsUntitled - undefined
Latvikon
RigaHigh School - undefined
Gulbisa VSK
Gulbene, Gulbenes novads01.2020
Skills
- Keyboard typing speed
- Hospitality standards
- Patience and composure
- Calm under pressure
- Attention to Detail
- Telephone etiquette
- Email management
- Precision in data input
- Documentation accuracy
- Client services excellence
- Telephone protocol knowledge
- Email correspondence
- Professional etiquette
- Office administration
- MS Office
- Online collaboration tools
- Database administration
Languages
Latvian
Native or Bilingual
English
Full Professional
Russian
Native or Bilingual
Timeline
Self Employed
Inked by MP, Riga
07.2021 - Current
Office clerk
SIA URBAN FLOORS, Riga
12.2018 - 07.2021
Sales assistant
Poldma Kaubanduse Aktsiaselts / GUESS, Riga
11.2017 - 11.2018
Front desk receptionist
Mogotel, Riga
01.2017 - 10.2017
Middle School - undefined
Gulbisa VSK
Untitled - undefined
Latvikon
High School - undefined
Gulbisa VSK
Elementary -
Gulbisa VSK