Mārtiņš Paegle
Riga
Summary
A skilled implementation consultant with experience in customer service and S2P solutions, seeking a challenging role to leverage my technical and analytical skills in database management, data analysis.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
Work History
Implementation Consultant
OpusCapita
10.2018 - 08.2021
- Provided excellent customer service to clients.
- Created new S2P implementations between customers or vendors.
- Investigated incidents and provided timely resolutions.
- Maintain customer environments that handle hundreds of thousands of daily transactions.
MLTF Analyst
Swedbank
08.2021 - 06.2022
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Technical Customer Consultant
Agroup
07.2022 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Maintained the portal and ensured its smooth functioning.
- Reproduced incidents and provided timely resolutions.
Education
9th-grade Diploma -
Zemgales Vidusskola
Latvia 05.2003 - 05.2012
Computer technician Professional education -
Jelgavas Tehnikums
03.2012 - 05.2016
Skills
MS Office (Word, Excel, PoWerPoint, Outlook
Timeline
Technical Customer Consultant
Agroup
07.2022 - Current
MLTF Analyst
Swedbank
08.2021 - 06.2022
Implementation Consultant
OpusCapita
10.2018 - 08.2021
Computer technician Professional education -
Jelgavas Tehnikums
03.2012 - 05.2016
9th-grade Diploma -
Zemgales Vidusskola
05.2003 - 05.2012