Nikita Junackis
Rīga
Summary
Has a solid background in client management and is focused on achieving client satisfaction as well as company growth. Successfully manages business challenges by maintaining relationships with key clients and building trust with them. Possesses unique skills in strategic planning, negotiation and problem solving.
Overview
6
6
years of professional experience
6071
6071
years of post-secondary education
Work History
Account manager
AUTO1 Group
Riga
06.2024 - Current
- Achieved high customer satisfaction through effective management of key accounts.
- Maintained business relationships to ensure loyalty and long-term commitment.
- Handled a high volume of telephone sales enquiries while meeting established timeframes.
- Provided pricing information to customers and handled financial transactions.
- Interacted with prospective and existing customers in person, over the phone and via web chat.
- Resolved customer issues promptly, ensuring a high level of satisfaction.
- Ensured timely delivery of goods and services to meet customer expectations.
- Developed customer relationships by scheduling on-site or offline meetings to discuss account needs.
- Addressed customer concerns and complaints to resolve issues and build loyalty.
STORE MANAGER
SportOn SIA
Riga
02.2020 - 05.2024
- Dynamic Store Manager with over 4 years of leadership experience in a thriving retail environment, adept at driving team performance and providing exceptional customer service
- Expert in creating a healthy work environment, able to ensure staff motivation and the highest standards of service
- Providing customer service in real time as well as via email
- Creating a working atmosphere between receptionists, repair technicians and salespeople and their customers
- Issuing invoices and delivery notes
- As well as automobile and motorcycle certificates, for filing registration documents
- Working with online stores and their intermediaries
- Preparation and reconciliation of outgoing and incoming goods
- Working with delivery services
- Work using the 1C accounting program
- Processing orders in the online store, as well as in the Opencart system.
BICYCLE RENTAL FOR TOURISTS
VentVelo SIA
Ventspils
06.2018 - 07.2018
- Delivered dynamic, high-quality service tailored to diverse client needs across age groups
- Customized cycling experiences with varied routes and destinations to align with tourists' preferences.
Education
Bachelor - Transport Faculty of Civil Engineering
RTU (Riga Technical University)
PROFESSIONAL CERTIFICATE (GOOGLE DIGITAL MARKETING & E-COMMERCE) -
Coursera
PROFESSIONAL CERTIFICATE (GOOGLE DATA ANALYTICS) -
Coursera
HIGH SCHOOL DIPLOMA - undefined
Ventspils Secondary School Nr.2
Skills
- Communication
- Creativity
- Marketing
- Customer service
- Teamwork
- Fast Learner
- Customer Service
- Account management
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Languages
Russian
Native
Latvian
Native
English
Advanced
Spanish
Intermediate
Personal Information
Nationality: Latvian
Custom
- Football
- Motocross
- Taekwondo (Black belt)
- Reading
Timeline
Account manager
AUTO1 Group
06.2024 - Current
STORE MANAGER
SportOn SIA
02.2020 - 05.2024
BICYCLE RENTAL FOR TOURISTS
VentVelo SIA
06.2018 - 07.2018
HIGH SCHOOL DIPLOMA - undefined
Ventspils Secondary School Nr.2
Bachelor - Transport Faculty of Civil Engineering
RTU (Riga Technical University)
PROFESSIONAL CERTIFICATE (GOOGLE DIGITAL MARKETING & E-COMMERCE) -
Coursera
PROFESSIONAL CERTIFICATE (GOOGLE DATA ANALYTICS) -
Coursera
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