Nikola Strazda
Summary
Successful at keeping callers calm and gathering required information to support firefighters, police and other first responder actions. Reads maps, understands tracking information, have skills in active listening and effective communication. Familiar with managing emotions and staying clear-headed under pressure.
Overview
3
3
years of professional experience
Work History
Dispatcher
Valsts Ugunsdzēsības Un Glābšanas Dienests
10.2023 - Current
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Cashier
Sia Autem
09.2021 - 07.2022
- Greeted costumers politely when they entered the restaurant.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Listened to and resolved costumer complaints, suggestions and inquiries.
Retail Assistant
Sia Bite Latvia
10.2021 - 12.2021
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
Education
Short Cycle Professional Higher Education - Law
Biznesa Augstskola Turība
Riga, Latvia06.2024
High School Diploma -
Rīgas 1. Tālmācības Vidusskola
Riga, Latvia06.2018
Skills
- Active Listening
- Multitasking Abilities
- Effective Communications
- Attention to Detail
- Problem-Solving
- Stress Tolerance
Languages
Latvian
Native language
English
Advanced
C1
Russian
Intermediate
B1
Timeline
Dispatcher
Valsts Ugunsdzēsības Un Glābšanas Dienests
10.2023 - Current
Retail Assistant
Sia Bite Latvia
10.2021 - 12.2021
Cashier
Sia Autem
09.2021 - 07.2022
Short Cycle Professional Higher Education - Law
Biznesa Augstskola Turība
High School Diploma -
Rīgas 1. Tālmācības Vidusskola
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