Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Nikola Robina Stipniece

Riga,Latvia

Summary

IT Project Manager with over 3 years experience in leading and delivering complex projects, particularly in migration, cloud services, data center operations, and OS patching. Possesses a strong understanding of IT infrastructure and a successful track record of managing projects from initiation to completion. Holds a CAPM certification, demonstrating a commitment to project management best practices. Adept at collaborating with cross-functional teams, managing timelines, and mitigating risks.

Overview

4
4
years of professional experience
1
1
Certification

Work history

IT Project Manager

Kyndryl
Riga, Latvia
06.2022 - Current
  • Project Planning & Execution: Developed and managed detailed project plans, defining scope, timelines, budgets, and resource allocation. Led project teams, assigning tasks, and monitoring progress against milestones.
  • Risk & Issue Management: Proactively identified, assessed, and mitigated project risks and issues, implementing corrective actions as needed.
  • Stakeholder Management: Communicated effectively with stakeholders (clients, management, team members) to provide project updates, address concerns, and ensure alignment.
  • Team Leadership: Motivated and mentored project teams, fostering collaboration and high performance.
  • Reporting & Documentation: Prepared regular project status reports and maintained comprehensive project documentation.
  • Vendor Management: Managed relationships with external vendors, ensuring deliverables met project requirements.
  • Process Improvement: Identified opportunities for process improvement and implemented changes to enhance project delivery.

IT business analyst

Kyndryl
Riga, Latvia
10.2021 - 06.2022
  • Collaborated with IT teams to design and implement solutions that met business needs, ensuring alignment with project goals and technical feasibility.
  • Conducted user acceptance testing (UAT) and provided support during system implementation.
  • Analyzed data to identify trends, potential issues, and opportunities for process improvement.
  • Facilitated communication between business stakeholders and IT, ensuring clear understanding of requirements and solutions.

IT service desk specialist

IBM
Riga, Latvia
04.2021 - 12.2021
  • Communication & Customer Service: Provided excellent customer service, communicating clearly with users, keeping them informed of progress, and ensuring satisfaction.
  • Technical Support: Supported a range of technologies, including operating systems, applications, hardware, and network connectivity.
  • Ticket Management: Managed ticket queues, prioritizing incidents and requests based on urgency and impact. Ensured timely follow-up and resolution of all assigned tickets.

Service delivery junior specialist

Atea
Riga, Latvia
11.2020 - 04.2021
  • Documentation & Knowledge Management: Maintained accurate documentation related to service delivery processes and contributed to the knowledge base.
  • Collaboration: Worked closely with other IT teams and service providers to ensure seamless service delivery.

Education

Certificate of Higher Education -

45.Vidusskola
Riga

Skills

  • Time-management
  • Risk Management
  • Excel proficiency
  • Technical communication
  • Agile methodologies
  • Leadership
  • Network security
  • Information systems testing

Certification

IBM IT project manager ( in progress)

AI for everyone - IBM ( issued Feb 2025)

Agile tools and methodologies - Pure academy ( 80 h course issued Nov 2024)

CAPM - PMI ( Issued Jun 2024)


Languages

English
Fluent
Latvian
Native
Russian
Elementary

Timeline

IT Project Manager

Kyndryl
06.2022 - Current

IT business analyst

Kyndryl
10.2021 - 06.2022

IT service desk specialist

IBM
04.2021 - 12.2021

Service delivery junior specialist

Atea
11.2020 - 04.2021

Certificate of Higher Education -

45.Vidusskola

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