NISHU DEVI

I have hands-on experience with the ServiceNow portal, where I worked on different tools like Remote Desktop, Microsoft Intune, Microsoft Azure, Active Directory, Microsoft Office (0365 applications), and SCCM troubleshooting.
The Azure portal worked as access management: creation, updating, deletion of profiles, managing user access, and devices.
•⁠ ⁠Troubleshooted and resolved hardware, software, network and storage related issues.
•⁠ ⁠Managed user accounts on the domain controller using Active Directory services and Group Policy Objects.
•⁠ ⁠Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
•⁠ ⁠Exceeded customer satisfaction by finding creative solutions to problems.
•⁠ ⁠Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
•⁠ ⁠Worked with users to determine areas of technology in.
Need for improved usability.