Odion Iyoha
9 Yunosti Street Lyubertsy Apt #537,Moscow
Summary
Accomplished Manager Director with extensive experience in overseeing luxury hotel operations at DARINA APARTMENTS AND LOUNGE in Benin, Nigeria. Demonstrated expertise in market analysis, risk mitigation planning, and project oversight. Successfully streamlined operational processes, managed budgets, and enhanced service standards through effective mentoring and coaching. Previous role as Stock Controller at J.A. AISOWEIEREN AND SONS LTD involved training staff, managing inventory systems, and addressing customer complaints. Career goal includes leveraging leadership skills to drive operational excellence and profitability in the hospitality industry.
Overview
12
12
years of professional experience
Work History
Manager Director
DARINA APARTMENTS AND LOUNGE
Benin, Nigeria
12.2023 - 03.2026
- Accommodated guests with diverse needs based on current room and personnel availability.
- Arranged team rotas to meet operational needs within staffing budgets.
- Streamlined operational processes through the implementation of new technologies or systems, driving efficiency gains.
- Identified department's financial and resource needs and helped management with drafting budgets for planned and unplanned expenses.
- Reviewed financial reports, controlling expenses to stay within budget and maximise profitability.
- Delivered daily staff briefings, ensuring all members understood targets and requirements to enable team success.
- Conducted end-of-month audits for upper management review.
- Managed food and beverage teams delivering in-room and dining services.
- Used customer feedback to improve service standards and restore first-class establishment reputation.
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
- Maintained strict security standards to protect guests, staff and property.
- Oversaw cash handling procedures, including banking and safe management, to ensure financial security.
- Managed day-to-day operations of a luxury hotel, overseeing a team of 50+ staff to maintain exceptional service standards.
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
- Conducted regular staff training sessions to enhance customer service skills and product knowledge.
Stock Controller
J.A. AISOWEIEREN AND SONS LTD
Benin, NIGERIA
05.2014 - 09.2015
- Assisted personnel with preparing high volume of daily orders.
- Trained new staff in stock control procedures, enhancing team efficiency and accuracy.
- Recorded and reported missing stock or lost inventory to managing directors.
- Addressed customer complaints on returns, refunds or exchanges and escalated complex issues to supervisors for action.
- Registered new products and supported sales teams by issuing product samples and launch lists.
- Used inventory management system to maintain accurate order records.
Education
GCSEs - ARTS
VYTE SCHOOLS SABON
SABON 01.2023
GCSEs - ARTS
WESTERN BOYS HIGH SCHOOL
BENIN01.2012
Bachelor of Science - International relations and diplomacy (IRD)
Wellspring University
Skills
- Market expertise
- Risk mitigation planning
- Project oversight
- Mentoring and coaching
- Budget management
- Customer satisfaction
- Team leadership
- Inventory management
- Complaint resolution
- Strategic planning
- Market analysis
- Negotiation tactics
- Crisis handling
- Consulting
- Strategic visioning
- Negotiation
- Effective communication
- Customer relationship management
- Digital marketing
- Sales strategies
Languages
English
Education
other,other
Hobbies and interests
- sports
- music
- creativity
- gym
- cooking
Travel experience
- Dubai ..Conference attended
Languages
4,B2
Interests
- SPORTS
- MUSIC
- READING
- COOKING
- GYM
Timeline
Manager Director
DARINA APARTMENTS AND LOUNGE
12.2023 - 03.2026
Stock Controller
J.A. AISOWEIEREN AND SONS LTD
05.2014 - 09.2015
GCSEs - ARTS
VYTE SCHOOLS SABON
GCSEs - ARTS
WESTERN BOYS HIGH SCHOOL
Bachelor of Science - International relations and diplomacy (IRD)
Wellspring University