Oksana Abaroviča
Team Leader
Weybridge
Summary
Attentive, positive and friendly, creative individual with a passion for ensuring customers receive the highest quality of customer service. Seeking role within a company that value their employees and offers a challenging but progressive environment.
Overview
2026
2026
years of professional experience
4
4
Languages
Work History
Database Administrator
''Baltic computer service''
2011 - 2012
- Customer support and database management in Italian language.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Trained junior team members on best practices for database administration, promoting a culture of continuous learning within the organization.
Restaurant Team Leader
Oatlands park hotel
07.2022 - Current
- Provided friendly, welcoming, and efficient service to all guests in line with the hotel's vision and values
- Responsible for accurate and efficient processing of table orders and billing process
- Followed payment and cash-up procedures
- Became an employee of the month after 3 months of work for this company
- Assisted in training of new joiners.
Ambassador
South Sands Hotel
11.2019 - 05.2021
- Welcomed guests in a polite and friendly manner
- Took and delivered customer orders, consistently demonstrating high levels of customer service
- Prepared set-ups for tables
- Managed guest queries in a timely and efficient manner
- Was responsible for hotel decoration and designing festive cards for customers during Christmas time.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
F&B assistant (Tourism / Hotels)
Great Fosters hotel
04.2019 - 11.2019
- Welcomed guests in polite and friendly manner
- Took and delivered customer orders, consistently demonstrating high levels of customer service
- Prepared set-ups for tables
- Followed payment and cash-up procedures
- Managed guest queries in timely and efficient manner.
F&B Assistant
Old Thorns Hotel & Golf Spa Resort
03.2013 - 02.2018
- Assisted in maintaining a clean and organized dining area for an enjoyable guest experience.
- Demonstrated adaptability by assisting other departments during peak periods or staff shortages.
- Collaborated with team members to ensure timely and accurate order fulfillment.
- Utilized effective communication skills when liaising between kitchen staff and front-of-house team members.
Sales Assistant
Fashion company "Stanis" in Riga,LV
09.2012 - 02.2013
- Greeted customers who entered shop
- Assisted shoppers to find goods and products
- Responsible for processing cash and card payments and stocking shelves with merchandise.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Recommended, selected, and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Strengthened teamwork by collaborating effectively with colleagues during peak hours or promotional events.
- Kept up-to-date with current fashion trends to provide knowledgeable guidance to shoppers seeking style advice.
Owner
Perfumery Shop, Este(PD), Italy
01.2001 - 05.2005
- Directed operations, placed orders, welcomed and assisted customers with products and dealt with representatives of perfumery shop
- Established and maintained strong customer relationships
- Ensured proactive participation in industry events.
Education
Graphic Design - Culture / art / history, Design
British Academy of Graphic Design
United Kingdom07.2024
Interior Design - Culture / art / history, Interior Design
The Interior Design Institute
01.2018
Interior Design - Culture / art / history, Interior Design
REBS (Business School)
01.2008
Secondary -
M. Lomonosov College N.76
Riga, Latvia01.1994
Skills
Database administration
Desired Positions
- Assistant (Trade)
- Spa receptionist
Growth Areas
- Ability to learn
- Communication
- Organizational skills
- Seeing the Big Picture
Availability
Full-time
Timeline
Restaurant Team Leader
Oatlands park hotel
07.2022 - Current
Ambassador
South Sands Hotel
11.2019 - 05.2021
F&B assistant (Tourism / Hotels)
Great Fosters hotel
04.2019 - 11.2019
F&B Assistant
Old Thorns Hotel & Golf Spa Resort
03.2013 - 02.2018
Sales Assistant
Fashion company "Stanis" in Riga,LV
09.2012 - 02.2013
Owner
Perfumery Shop, Este(PD), Italy
01.2001 - 05.2005
Interior Design - Culture / art / history, Interior Design
The Interior Design Institute
Interior Design - Culture / art / history, Interior Design
REBS (Business School)
Secondary -
M. Lomonosov College N.76
Database Administrator
''Baltic computer service''
2011 - 2012
Graphic Design - Culture / art / history, Design
British Academy of Graphic Design