Olena Reva-Mikhieieva

Providing system analyst, tech support and development servise using ORACLE, Python, IBM SPSS, Informatica, APEX

• Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
• Supported daily operations and system maintenance procedures.
• Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
• Performed troubleshooting, maintenance and optimization of [Software] applications.
• Documented clients' issues and processes of resolution.
• Provided training to clients in use of [Type] systems and applications.

Responsibilities: Providing system analyze for UI and CRM changing according receiving new financial license and splitting project platform regarding microservices.
Technologies: inner CRM, UML, JSON.
Methodologies: Kanban.

• Utilized different methods to troubleshoot software and hardware issues.
• Identified areas that could be improved through specific processes and addition of new software.
• Created all troubleshooting documentation and distributed it to team members and key stakeholders.
• Escalated project-related issues quickly to help rectify problems and avoid delays.
• Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
• Developed and implemented workflow templates, prioritizing efficiency and ease-of-use for end-users of [Software].
• Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
• Collaborated with upper management to drive strategy and implement new processes.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
• Developed diagrams to describe and lay out logical operational steps.
• Offered input for complex documents to support client-ready final versions.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

Providing support to tech and integrational team regarding new UI functionality and CRM implementation .
Responsibilities: Collaborating with internal partners to identify & resolve integrational issues.
Technologies: internal components and technology, workflow.
Methodologies: Agile.

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated with stakeholders to define project objectives and criteria.
• Performed gap analysis to identify areas of improvement.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

• Collaborated with stakeholders to define project objectives and criteria.
• Performed gap analysis to identify areas of improvement.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Generated business intelligence reports to inform strategic decision-making.
• Surveyed clients to ascertain requirements and expectations for product.
• Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Created data models to support decision-making processes.
• Implemented business intelligence solutions to increase operational efficiency.

• Planned and developed interfaces that simplified overall management and offered ease of use.
• Developed clear specifications for project plans using customer requirements.
• Designed updates to existing software to meet changing customer demands.
• Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Coordinated efficient large-scale software deployments.
• Collaborated with fellow engineers to evaluate software and hardware interfaces.
• Collaborated with other developers to identify and alleviate software errors and inefficiencies.
• Optimized performance through testing and tuning of applications.
• Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
• Adjusted design parameters to incorporate new features.

• Planned and developed interfaces that simplified overall management and offered ease of use.
• Developed clear specifications for project plans using customer requirements.
• Designed updates to existing software to meet changing customer demands.
• Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Coordinated efficient large-scale software deployments.