Olga Pripodobna
Riga,
Summary
A professional with a 'we can do more' attitude and a proven track record of successfully coordinating and monitoring operations across various departments. As an effective leader and problem-solver, I am dedicated to achieving goals and delivering results. My commitment to maintaining high-quality services and products is matched by my hardworking mentality.
After an extended period of continuous work, I took a planned break to focus on personal well-being. This time off has provided me with a fresh perspective and renewed energy, and I am now ready to return to the workforce with revitalized enthusiasm and commitment.
Overview
9
9
years of professional experience
Work History
Process Manager
Enefit
09.2023 - 12.2023
- Leading various projects in relation to billing and debt topics
- Ensuring smooth collaboration with other group entities and partners
- Collaborating with IT on system implementation initiatives
- Managing solution decisions and decisions to standardize processes
- Analyzing feedback and various data to identify bottlenecks and proceed with necessary actions
- Designing and delivering training programs for end-users to present them with new tools and processes.
Head of Billing and Debt
Enefit
01.2022 - 09.2023
- Provision of leadership and guidance, advice, coaching and direct support for my team
- Regularly report on departmental performance and reevaluate goals and objectives to align with organizational growth initiative
- Reviewing billing operations, providing recommendations for improvement, and implementing new processes
- Leading various projects, as for example, electricity compensations and protected customer.
Head of Household Billing Department
Latvijas Gāze
03.2021 - 12.2022
- Leading team of financial and payment specialists
- Ensuring that all customer invoices are free from error, and reflect the agreed upon terms within each contract
- Developing and managing tenders and proposals
- Assisting members of the board in various projects.
Executive Director
Legal Balance
12.2018 - 04.2020
- Ensuring effective AML compliance throughout the business
- Developing and executing sales and marketing projects
- Maintaining a continuing relationship with new partners to retain business and develop additional business
- Managing relationships with company's accounting, finance, banking, investment and insurance vendors
- Creating and implementing policies and procedures.
Project Manager
Ekubirojs
12.2017 - 11.2018
- Ensuring that all projects are delivered on-time, within scope and within budget
- Implementing and maintaining best-in-class project management tools and processes
- Delegating project tasks based on team members' individual strengths, skills and experience
- Setting up new processes to streamline project management and promote project management best practices
- Managing relationships with project stakeholders, including internal and external clients and vendors.
Debt Recovery Manager
Cabot Corporation
10.2016 - 11.2017
- Managing the day-to-day operations of the debt recovery team
- Ensuring financial targets are met within the department
- Ensuring that SLA and procedures are followed
- Undertaking ongoing analysis of customer's payment behavior and their compliance with payment terms
- Identifying opportunities to help resolve client issues and ensure maximum revenue is being generated.
Data Management Specialist
Cabot Corporation
12.2014 - 10.2016
- Complying strictly with price approval and other relevant internal control procedures, monitoring orders on price/cost hold
- Completing new trade customers files in liaison with Sales and Credit Management department
- Generating and checking accuracy and validity of customer invoices.
Education
The Generation Y Guide to Effective Collections -
Callisto Grand
Effective communication for customer service team, Communication skills in customer service -
Spring Valley
Bachelor's degree in Sociology of Organizations and Management -
Riga Stradiņš University
Skills
JIRA
Power BI
Microsoft Office
Google Suite
Social Media
Project Management
Process Mapping
Process Automation
Time Management
Mentoring
Onboarding
Customer Relationship Management
Process Improvement
Business Development
Languages
Latvian
English
Russian
Ukrainian
Timeline
Process Manager
Enefit
09.2023 - 12.2023
Head of Billing and Debt
Enefit
01.2022 - 09.2023
Head of Household Billing Department
Latvijas Gāze
03.2021 - 12.2022
Executive Director
Legal Balance
12.2018 - 04.2020
Project Manager
Ekubirojs
12.2017 - 11.2018
Debt Recovery Manager
Cabot Corporation
10.2016 - 11.2017
Data Management Specialist
Cabot Corporation
12.2014 - 10.2016
The Generation Y Guide to Effective Collections -
Callisto Grand
Effective communication for customer service team, Communication skills in customer service -
Spring Valley
Bachelor's degree in Sociology of Organizations and Management -
Riga Stradiņš University
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