

Finance Operations and Project Management professional with over 10 years of experience leading financial operations, billing and debt management, process optimisation, ERP implementation, and business transformation initiatives across international and cross-functional environments. Proven track record of managing teams, driving operational improvements, implementing system changes, and delivering measurable business results. Experienced in finance operations, shared services, customer billing, debt recovery, stakeholder management, and project delivery. Strong expertise in SAP, JD Edwards, Oracle CCB, CRM systems, Power BI, and process improvement methodologies. Combining leadership experience from Department Head, Country Manager, and Project Manager roles with recent hands-on exposure to multinational finance operations and shared service environments, I bring both strategic perspective and operational execution capabilities. Seeking an opportunity to contribute to organisational growth, operational excellence, and transformation initiatives.
• Maintained customer and financial data integrity while ensuring compliance with internal control frameworks and company policies
• Managed complex international debt recovery portfolios, contributing to improved collection rates and reduction of overdue receivables
• Collaborated with cross-functional teams to achieve departmental financial objectives and support operational performance
• Awarded the "Award of Excellence" (2015) for exceptional contribution during a key organizational transition and change initiative
Financial Operations Management
Billing and Invoicing Management
Debt Management & Recovery
Financial Reporting & Analysis
Budgeting and Cost Optimisation
Compliance and Internal Controls
Shared Services Operations
Process Optimisation
Business Transformation
Change Management
ERP Implementation
Workflow Mapping (ARIS)
SOP Development and Implementation
Continuous Improvement
Project Planning and Delivery
Migration Projects
Stakeholder Management
Customer Relationship Management
Cross-Functional Collaboration
Risk and Issue Management
Team Leadership and Development
Staff Training and Mentoring
Cross-Border Cooperation
Operational Management
Performance Management