Work History

Education

Olga Zavadska

Customer Success Manager

Work History

Customer Support Specialist

Cabonline Europe

09.2022 - Current

Address delays and issues arising during transportation operations
Managed conflict resolution with customers, drivers and other personnel to encourage professional relationship and promote respect
Monitor vehicle movement and provide updates to customers as needed
Facilitate communications between customers and field personnel to answer questions or resolve concerns

Logistics Support Specialist

Circle K

05.2022 - 07.2022

Generated reports to maintain proper records and documentation
Helped drivers resolve relevant issues related to fuel deliveries
Received new orders, prepared documentation, and assigned personnel
Monitored and tracked dispatch communication systems

Technical Support Advisor

Webhelp

08.2020 - 07.2021

Resolved diverse range of technical issues across multiple applications for customer end-users across various time zones
Monitored systems in operation and quickly troubleshot errors
Used ticketing systems to manage and process support actions and requests
Documented support interactions for future reference
Configured and tested new software and hardware

Education

Bachelor of Arts - International Relations With TV And NBM

Kingston University London

United Kingdom

04.2001 -

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