Patrīcija Anna Brūna
Riga, Latvia
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/ Waitress
Ezītis Miglā
04.2022 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Retail Sales Associate
Apranga
06.2021 - 08.2021
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Volunteer
Latvian Song And Dance Festival
06.2018 - 06.2018
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Education
Bachelor of Science - Psychology
University of Latvia
Riga, Latvia06.2024
High School Diploma -
Riga Distance Learning Secondary School
Riga Latvia07.2020
Skills
- Basic clinical interviewing skills
- Crisis Intervention
- Rapport Building
- Critical Thinking
- Statistical Analysis
Certification
- Crisis Intervention (Basic Level), Crisis and Counseling Centre "Skalbes" - 08. 2021.
Languages
Latvian
Native language
English
Advanced
C1
Russian
Intermediate
B1
Timeline
Bartender/ Waitress
Ezītis Miglā
04.2022 - Current
Retail Sales Associate
Apranga
06.2021 - 08.2021
Volunteer
Latvian Song And Dance Festival
06.2018 - 06.2018
Bachelor of Science - Psychology
University of Latvia
High School Diploma -
Riga Distance Learning Secondary School
- Crisis Intervention (Basic Level), Crisis and Counseling Centre "Skalbes" - 08. 2021.