Phil Gray

• Responsible for one of the highest GMV portfolios in team.
• Embraced and established a comfortable and efficient "Work From Home" remote working set up whilst continually producing excellent results.
• Created, contributed and gathered data from spreadsheets using Microsoft Excel and Google Sheets for daily, weekly and monthly reporting and tracking.
• Regularly resolve problems, identify growth opportunities and provide exceptional service to my portfolio clients.
• Master of Multi-tasking in a super fast-paced work environment.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record. I have never had a sick day off in over 3 years with Printify.
• Consistently achieved monthly revenue goals through effective account management and great work ethic.
• Worked flexible hours often working over the required minimum to achieve great results.
• Conducted regular research, and presented account reports to senior management.

I gained some exceptional experience of working under high pressure and high tension situations. This was during the worst times of the Rolls Royce engine failure situation which left many of the airline's aircraft grounded and resulted in mass cancellations and alot of unhappy customers.

• Support and arrange alternative travel arrangements for travelers stuck at airports due to flight cancellations.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Navigated multiple computer systems and applications to find information.
• Maintained and managed customer files and databases.
• Coordinated timely responses to online customer communication and researched complex issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Delivered prompt service to prioritize customer needs.

• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Developed process improvements and long-term business strategies through analysis of customer feedback.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Collaborated with colleagues to implement best practices across department and exceed team goals.