Ralfs Bernāns
Riga
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
SIA "INCATE" Co-founder
Incate
01.2024 - Current
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Identified business development challenges and customer concerns for proactive resolution.
IT Project Manager
Iconcept
03.2023 - 02.2024
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
Sales Manager
K4C
03.2022 - 02.2024
- Met with clients, to discuss our partnership
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Provide partners with top quality products
Bank Operations specialist
SEB
01.2022 - 09.2022
- Handled various accounting transactions.
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Calculated fees due, interest and change for customer transactions.
Sales Manager
SIA "K4C"
01.2019 - 02.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Redactor
Iconcept
01.2019 - 02.2020
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Selected and edited photos for use in diverse projects.
- Wrote and created content for various topics and mediums.
- Suggested improvements to content to enhance quality and accuracy.
Intern
Ministry Of Finance
04.2018 - 08.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, presentations, spreadsheets, and reports.
Education
BBA - Business Administration And Management
Riga Business School
Riga, LatviaSkills
- Business Development
- Customer Relations
- Operations Management
- Workforce Management
- Strategic Planning
- Systems Management
- Leadership and People Development
- Client Engagement
Languages
Latvian
Native language
Latvian
Proficient
C2
English
Advanced
C1
Russian
Intermediate
B1
Timeline
SIA "INCATE" Co-founder
Incate
01.2024 - Current
IT Project Manager
Iconcept
03.2023 - 02.2024
Sales Manager
K4C
03.2022 - 02.2024
Bank Operations specialist
SEB
01.2022 - 09.2022
Sales Manager
SIA "K4C"
01.2019 - 02.2020
Redactor
Iconcept
01.2019 - 02.2020
Intern
Ministry Of Finance
04.2018 - 08.2018
BBA - Business Administration And Management
Riga Business School
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