Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

RALFS DŪŠA

Amatnieki,Latvia

Summary

I hold a Bachelor’s degree in Computer Systems from Riga Technical University. During my studies, I gained knowledge in information technologies, system analysis, databases, programming, and information systems development.

I also have around one year of experience working at AirBaltic as a Sales and Service Advisor, where I assisted customers with flight bookings, ticket changes, additional services, and various travel-related enquiries. This experience helped me develop strong communication, problem-solving, customer service, and stress-management skills.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work history

Sales and service advisor

AirBaltic
Riga, Latvia
2024.08 - 2026.03

Assisted customers with flight bookings and enquiries, ensuring a seamless travel experience.
Collaborated with team members to achieve sales targets and improve customer satisfaction.
Improved internal procedures to enhance operational efficiency and service delivery.

Built relationships with suppliers to ensure product availability and customer satisfaction.
Delivered persuasive sales presentations to effectively communicate product benefits and address customer objections.

Education

Vidusskolas diploms - Finance and banks

Profesionālā Privātskola 'Victoria'
Riga

Koledža (bez grāda) -

Profesionālā Privātskola 'Victoria'
Riga

Pamatzglītība -

Jelgavas 5.Vidusskola
Jelgava

Diploma of Higher Education - Computer systems

Rigas Tehniska universitáte
Riga, Latvia
2022.09 - 2026.06

Skills

  • Computer proficiency (Excel, Word)
  • Creative thinking
  • Team collaboration
  • Communication skills
  • Remote sales techniques
  • Trust building
  • Resilience in rejection
  • IT consultation
  • IT governance understanding

Languages

Latviešu valoda
Native
Angļu valoda
Upper intermediate (B2)
Krievu valoda
Native

Affiliations

  • Ice Hockey
  • Music

Timeline

Sales and service advisor

AirBaltic
2024.08 - 2026.03

Diploma of Higher Education - Computer systems

Rigas Tehniska universitáte
2022.09 - 2026.06

Vidusskolas diploms - Finance and banks

Profesionālā Privātskola 'Victoria'

Koledža (bez grāda) -

Profesionālā Privātskola 'Victoria'

Pamatzglītība -

Jelgavas 5.Vidusskola
RALFS DŪŠA