RUSLANS PETKUNS
Jurmala,Latvia
Summary
Offering strong analytical and problem-solving capabilities with knack for strategic thinking. Knowledgeable about project management, client relations, and business development. Ready to use and develop communication, leadership, and organisational skills in Lead Rental Agent role.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work history
Consultant in the HoReCa sector
Self-employment
Riga, Latvia
2025.05 - Current
- Devised detailed project plans with clear milestones, encouraging team focus and direction.
- Conducted thorough market research to identify potential growth opportunities.
- Recommended improvements on business processes for optimised performance and profitability.
- Ensured compliance with regulatory standards by conducting thorough audits and reviews.
Head waiter/Bartender
COD restaurant
Riga
2022.10 - 2025.07
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Trained new staff members, promoting consistent service standards across the team.
- Organised staff schedules, ensuring adequate coverage during peak hours.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
Customer Support Agent
SIA "Olympic Casino Latvia"
Riga
2024.02 - 2025.01
- Delivered excellent after-sales service for sustained customer loyalty.
- Streamlined response procedures, reduced wait times for customers.
- Promoted additional products or services when appropriate to boost company revenue.
- Facilitated smooth communication between company and clients by resolving misunderstandings promptly.
- Collaborated with team members to provide high-quality support services.
Restaurant Manager/Assistant Bar Manager
Baltic Beach Hotel & SPA
Jurmala
2022.04 - 2023.02
- Developed relationships with suppliers for better inventory management.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
Bartender
Baltic Beach Hotel & SPA
Jurmala
2020.07 - 2021.12
Waiter/Bartender
Lielupe Hotel SPA & Conferences
Jurmala
2018.06 - 2020.04
Education
Bartender Certificate -
Bar.lv
RigaSecondary Education Certificate -
Mežmalas Secondary School
Jurmala 2008.09 - 2020.06
Bachelor's Degree - Tourism and Hospitality Management
Baltic International Academy
RigaSkills
- Etiquette
- Time management proficiency
- Service Management
- Supply chain understanding
- Negotiation mastery
- Revenue maximisation tactics
- Digital marketing proficiency
LANGUAGES
Latvian
Advanced
Russian
Fluent
English
Advanced
Affiliations
- Customer Service. Travel. Sport. Personal Development. Hospitality.
Timeline
Consultant in the HoReCa sector
Self-employment
2025.05 - Current
Customer Support Agent
SIA "Olympic Casino Latvia"
2024.02 - 2025.01
Head waiter/Bartender
COD restaurant
2022.10 - 2025.07
Restaurant Manager/Assistant Bar Manager
Baltic Beach Hotel & SPA
2022.04 - 2023.02
Bartender
Baltic Beach Hotel & SPA
2020.07 - 2021.12
Waiter/Bartender
Lielupe Hotel SPA & Conferences
2018.06 - 2020.04
Secondary Education Certificate -
Mežmalas Secondary School
2008.09 - 2020.06
Bartender Certificate -
Bar.lv
Bachelor's Degree - Tourism and Hospitality Management
Baltic International Academy