SILVIA QUIROZ
QUEENS,NY
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
33
33
years of professional experience
Work History
Sales Associate
Macy's
Flushing, NY
05.2004 - Current
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
Clothing Reseller
Self- Employed
Queens, NY
09.1998 - 04.2004
- Managed inventory levels of clothing items and ensured accuracy of orders.
- Advised customers on styling choices based on their individual needs and preferences.
- Prepared reports outlining sales performance metrics for management review.
- Monitored inventory levels and restocked items as needed.
- Generated reports detailing financial performance of products over time periods.
- Managed customer inquiries through email, telephone and social media channels.
Wait Staff Member
Latino Restaurant
Queens, NY
09.1991 - 09.1998
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Processed payments accurately using cash registers or point-of-sale systems.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
Education
High School Diploma -
Escuela De Puebla
Puebla, Mexico06-1989
Secretary - Executive Assistant and Executive Secretary
Escuela De Secretaria
Puebla, MexicoSkills
- Business Development
- Product Sales
- Sales Development
- Upselling
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Sales Associate
Macy's
05.2004 - Current
Clothing Reseller
Self- Employed
09.1998 - 04.2004
Wait Staff Member
Latino Restaurant
09.1991 - 09.1998
High School Diploma -
Escuela De Puebla
Secretary - Executive Assistant and Executive Secretary
Escuela De Secretaria
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