Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Sandarbh Kapoor

Riga

Summary

Meticulous, result driven and highly accomplished professional with 14 years of rich diversified experience in Solution Architect role (DevOps, SAP, Cloud), IT Service Integration and Management (SIAM) , IT Service Delivery and Operations (Network, Compute, Cloud, storage). ITIL v3 and Az-900 Certified professional.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Solution Architect (SAP, DevOps, Cloud)

Accenture Baltics
11.2022 - Current
  • Translate buyer requirements into a standard solution that includes the deal approach, solution plan, proposal, and cost estimate
  • Leverage standard process methods and deliverables to shape services to meet requirements
  • Define the service delivery locations and related costs for the solutions
  • Managed project planning, resource allocation, scope, schedule, status and documentation.
  • Created and implemented innovative business solutions to support corporate objectives.
  • Ensure that delivery architecture is implemented according to policies and standards
  • Provide updates to stakeholders on product development processes, costs and budgets
  • Taking responsibility to work / coordinate with teams for configuration management and overall operational readiness of network systems, especially environments with multiple operating systems and configurations
  • Working directly with internal Accenture domain architects, partner architects, client architects, and Accenture project teams to design a robust solution that exceeds client expectations
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
  • Communicates and translates complex technical requirements into competitive Client proposal offering an Accenture solution that addresses business needs
  • Worked closely with product teams to define and prioritize partner feature requests
  • Conducted post-sale requirements gathering, analysis and documentation.

Senior Professional System Administrator

DXC Technology
07.2022 - 12.2022
  • Ensures that there is sufficient capacity to meet service level targets for entire infrastructure (Compute, Network, Storage, Cloud – AWS, Azure)
  • Designing, planning, and ensuring successful implementation of ITSM process, procedures, policies (ITIL best practices) across various functions and vendors
  • Responsible for creation and implementation of best practice capacity planning vision, strategy, polices
  • Accountable for managing the capacity requirements of new standard services in relation to obtaining the proper cost and quality balance
  • Recommend to IT management when to employ demand management techniques (to dampen user demands on the systems)
  • Providing capacity requirements for new or modified IT services
  • Decommissioning and reallocating network link bandwidth based on resource needs assisting with capacity planning
  • Manage recommendations for resolution to Capacity problems.

Cloud Infrastructure Services Specialist

US Technology International Pvt. Ltd
06.2003 - 06.2021
  • Designing, planning, and ensuring successful implementation of ITSM process, procedures, policies (ITIL best practices) across various functions and vendors
  • Responsible for creation and implementation of best practice capacity planning vision, strategy, polices, processes, and procedures to aid and improve operational performance
  • Providing capacity requirements for new or modified IT services
  • Risk Management (identification, scoring, prioritization, mitigation etc.)
  • Responsible for monitoring IT capacity levels; comparing actual levels against targets; and addressing shortfalls
  • Capacity Plan (Quarterly) - A Capacity Plan is used to manage the resources required to deliver IT services
  • Ensures that capacity-related incidents and problems are addressed
  • Ensures the creation; maintenance; and use of a Capacity Management Information System (CMIS)

Capacity Manager

CognoticAI Consulting Private Limited
11.2020 - 05.2021
  • Designing, planning, and ensuring successful implementation of ITSM process, procedures, policies (ITIL best practices) across various functions and vendors
  • Responsible for creation and implementation of best practice capacity planning vision, strategy, polices, processes, and procedures to aid and improve operational performance
  • Re-modelling of Virtual infrastructure network capacity designs and proposes optimized design to meet increasing application demands
  • Responsible for monitoring IT capacity levels; comparing actual levels against targets; and addressing shortfalls
  • Ensures the creation; maintenance; and use of a Capacity Management Information System (CMIS)

SIAM Capacity Manager

Technosoft Global Solutions LLP
11.2011 - 08.2020
  • Establishing and executing strategic and tactical plans for a full-scale implementation of the ITIL / ITSM framework across organization and related suppliers involved in Service Delivery
  • Ability to define, articulate, estimate and cost the complete Service Management solution covering People, Processes and Tools required to setup Service Integration Framework
  • Identify future business requirements that will affect capacity requirements
  • Establish and maintain comprehensive capacity management planning process at the enterprise, system and IT component level considering current and new requirements, including those from new or modified Software
  • Review network capacity design, testing of new products and perform POC of new solution along with level 3 team and perform fault findings on routers, switches and firewalls in event of critical incident
  • Analyze the network requirements and their impacts (LAN, WAN, Security) as part of infrastructure projects and changes.

Assistant Manager

GENPACT Ltd
04.2018 - 08.2020
  • Minimize the adverse effect on the business of incident and problems caused by capacity and availability related issues in the infrastructure and to proactively prevent the occurrence of such incidents and problems.
  • Ensure the successful, timely reactive and proactive resolution or initiation of resolution of detected capacity and availability issues, including notification and critical issue of high priority issues in infrastructure.
  • Provide trend analysis and present improvement plans specific to performance and capacity of infrastructure. Accountable for managing the capacity requirements of new standard services in relation to obtaining the proper cost and quality balance.
  • Taking responsibility for configuration management and overall operational readiness of network systems, especially environments with multiple operating systems and configurations, and provides troubleshooting and fault-finding services for network problems.

Capacity Manager

BT e-Serv (India) Pvt. Ltd
02.2015 - 11.2017
  • Minimize the adverse effect on the business of incident and problems caused by capacity and availability related issues in the infrastructure and to proactively prevent the occurrence of such incidents and problems
  • Ensure the successful, timely reactive and proactive resolution or initiation of resolution of detected capacity and availability issues, including notification and critical issue of high priority issues in infrastructure
  • Provide trend analysis and present improvement plans specific to performance and capacity of infrastructure
  • Accountable for managing the capacity requirements of new standard services in relation to obtaining the proper cost and quality balance

Service Analyst

Orange Business Services
03.2011 - 01.2015
  • Executing networking enlargement projects and planning
  • Responsible for 1st level of escalation for my customer issues
  • Providing on-call support after office hours mostly during the weekends on reports and DI
  • Knowledge transfer to new recruits in the team and guide them till they are ready to handle products in production environment
  • Knowledge of concepts of networking OSI layers (7 Layers Hierarchical model).

Performance Management Engineer

Nokia Siemens Networks
08.2009 - 03.2011
  • KPI (Key Performance Indicator) Analysis: Analyze the degradation in network performance through agreed/predefined KPIs
  • KPI Monitoring: Monitor the performance of the network based on agreed/predefined Key Performance Indicators
  • In order to put the KPIs in variety of trends like hourly, daily, moving average and correlate it with faults (alarms) and network configuration
  • KPI Administration: Measurement activation, data collection, report preparation and publishing of reports to the correct distribution list.

Education

B.Tech - Electronics & Communication

H.R.I.T, P Technical University

XII -

J.D.Tytler School
New, Delhi
06.2005

10th School -

Salwan Public School
New, Delhi
06.2003

Skills

  • Solution Design - DevOps, SAP, Cloud
  • Solution Pricing / Costing - DevOps, SAP, Cloud
  • DevOps strategy development and implementation
  • Cloud-based infrastructure automation and configuration
  • IT Service Delivery / Service Operations - ITIL / ITSM framework
  • Managing Capacity and availability of Compute (Mainframes, services, VMs), Network (routers, switches, firewalls), Storage
  • Cross-functional team collaboration
  • Documentation and process improvement
  • Industry standards and compliance knowledge

Accomplishments

  • Gold Award Achiever for the project “Tuning IT Global Infrastructure” in Genpact in Q4 2019
  • Special Contribution” award for the “Optimization project” under category “Director Special” in British Telecom on 24th June 2017.

Certification

  • Azure AZ-900 Fundamental Certification in August 2023.
  • ITIL V3 Foundation – certification completed in July 2017.

Languages

Hindi
Native language
English
Proficient
C2

Timeline

Solution Architect (SAP, DevOps, Cloud)

Accenture Baltics
11.2022 - Current

Senior Professional System Administrator

DXC Technology
07.2022 - 12.2022

Capacity Manager

CognoticAI Consulting Private Limited
11.2020 - 05.2021

Assistant Manager

GENPACT Ltd
04.2018 - 08.2020

Capacity Manager

BT e-Serv (India) Pvt. Ltd
02.2015 - 11.2017

SIAM Capacity Manager

Technosoft Global Solutions LLP
11.2011 - 08.2020

Service Analyst

Orange Business Services
03.2011 - 01.2015

Performance Management Engineer

Nokia Siemens Networks
08.2009 - 03.2011

Cloud Infrastructure Services Specialist

US Technology International Pvt. Ltd
06.2003 - 06.2021

B.Tech - Electronics & Communication

H.R.I.T, P Technical University

XII -

J.D.Tytler School

10th School -

Salwan Public School

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Sandarbh Kapoor