Sandis Sparāns
Rīga
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in logistics field. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Demurrage Specialist
SIA MSC SHARED SERVICE CENTER RIGA
08.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Call Center Operator
SIA BPO
09.2021 - 09.2022
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Reduced average call time for improved efficiency through active listening and clear communication skills.
- Achieved a high first-call resolution rate by quickly identifying issues and providing appropriate solutions.
- Collaborated with team members to share best practices, resulting in improved overall performance within the call center.
Education
Bachelor of Science - Transport Systems Engineering
Riga Technical University
Riga, Latvia06.2023
High School Diploma -
Riebiņi Secondary School
01.2019
Silajāņi Primary School
01.2014
Skills
- Root Cause Analysis
- Customer service
- Customer Relations
- Quality Assurance
- Proficient in MS Office (Word, Powerpoint, Excel, Access)
- B category driving licence
- Flexible team player
Languages
Latvian
Native language
English
Upper intermediate
B2
Russian
Advanced
C1
Personal Traits
- Friendly
- Focused
- Communicable
- Helpful
- Flexible
- Generous
- Determined
Additional Education
2007-2019 Preiļi sports school, Football section
Hobbies and Interests
- Football, ice hockey, basketball
- Bike rides in free time
- Socializing with friends, engaging in gaming activities, summertime swimming
Timeline
Demurrage Specialist
SIA MSC SHARED SERVICE CENTER RIGA
08.2022 - Current
Call Center Operator
SIA BPO
09.2021 - 09.2022
Bachelor of Science - Transport Systems Engineering
Riga Technical University
High School Diploma -
Riebiņi Secondary School
Silajāņi Primary School
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