Santa Verbicka
Senior Distribution Compliance Officer
Kadaga
Summary
Highly skilled and results-driven professional with over 13 years of experience in distribution compliance, logistics, and supply chain management. Expertise in monitoring fuel distribution activities, developing compliance programs, and improving internal standards and procedures. Adept at cross-departmental collaboration, problem-solving, and leading projects for operational improvement. Multilingual communicator with proficiency in English, Norwegian, Latvian, and Russian.
Overview
20
20
years of professional experience
4
4
Languages
Work History
Senior Distribution Compliance Officer
SIA Circle K Business Centre
12.2024 - Current
- Overseeing fuel distribution compliance, ensuring adherence to internal standards, procedures, and regulatory requirements.
- Monitoring distribution activities using established reports to ensure timely and accurate compliance.
- Ensuring the efficiency and reliability of reporting systems, providing key insights for management.
- Leading and managing assigned projects, focusing on reporting, monitoring, and continuous improvement.
- Collaborating with various departments (operations, delivery, planning) on non-compliance resolution (NCR).
Distribution Compliance Officer
SIA Circle K Business Centre
08.2022 - 12.2024
- Developed and implemented internal compliance standards, procedures, and policies.
- Ensured distribution activities met operational standards through regular monitoring and reporting.
- Managed the reporting system to ensure its effectiveness and up-to-date accuracy.
- Worked on several projects to enhance operational reporting, monitoring, and process improvements.
Distribution Specialist
SIA Circle K Business Centre
01.2021 - 08.2022
- Acted as a single point of contact (SPOC) for distribution-related queries from stakeholders.
- Facilitated billing and logistics coordination for fuel deliveries to the USA.
- Managed communication with key stakeholders to ensure smooth fuel distribution operations.
Supply Planner
SIA Circle K Business Centre
07.2011 - 01.2021
- Provided customer support and managed account administration related to fuel deliveries to service stations in Norway.
- Coordinated delivery orders, ensuring proper registration and timely execution.
- Assisted drivers in resolving fuel delivery issues, maintaining an efficient and uninterrupted fuel supply.
- Streamlined operational procedures and optimized logistics to enhance service delivery.
Client Service Representative
Runway International (now Webhelp)
06.2005 - 07.2011
- Provided exceptional customer service to Norwegian clients, resolving queries for Norwegian and Netcom services.
- Managed customer accounts, ensuring satisfaction and timely service resolutions.
Education
MBA - Business Psychology And Human Resource Management
Turība University
Riga 04.2001 -
Bachelor of Science - Communication And Public Relations
Vidzeme University of Applied Sciences
Valmiera 04.2001 -
Skills
Fuel Distribution Compliance
Timeline
Senior Distribution Compliance Officer
SIA Circle K Business Centre
12.2024 - Current
Distribution Compliance Officer
SIA Circle K Business Centre
08.2022 - 12.2024
Distribution Specialist
SIA Circle K Business Centre
01.2021 - 08.2022
Supply Planner
SIA Circle K Business Centre
07.2011 - 01.2021
Client Service Representative
Runway International (now Webhelp)
06.2005 - 07.2011
MBA - Business Psychology And Human Resource Management
Turība University
04.2001 -
Bachelor of Science - Communication And Public Relations
Vidzeme University of Applied Sciences
04.2001 -
Languages
Latvian
Native language
English
Advanced
C1
Norwegian
Upper intermediate
B2
Russian
Upper intermediate
B2
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