Signe Kokina

• Manage 23 employee team within 3 teams with various tasks (inbound team, existing customer sales team, new sales team).
• Coached and mentored team members to achieve professional growth and improved performance.
• Developed and implemented customer service policies and procedures.
• Enhanced customer experience with proactive problem-solving techniques, leading to higher satisfaction scores.
• Facilitated ongoing staff training sessions on product knowledge, company updates, and customer service best practices.
• Championed a positive work environment built on open communication, teamwork, mutual respect, and personal accountability.
• Improved customer satisfaction by efficiently resolving inquiries and complaints in a timely manner.

Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

• Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
• Planned and directed staff training and performance evaluations.
• Facilitated smooth communication between departments, enhancing overall company efficiency in meeting client needs.
• Collaborated with marketing department in creating targeted campaigns that generated quality leads for the sales team.
• Built relationships with customers and community to establish long-term business growth.

• Led employee relations through effective communication, coaching, training, and development.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Aligned team goals and objectives with organizational strategy, aiding business growth.

• Enhanced team productivity by implementing efficient task delegation and time management strategies.
• Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
• Optimized resource allocation to maximize team output while minimizing costs for the organization.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.