Sigrun Ourabah

Project management within a human rights organization educational platform

• Coordinating works of partners in 11 countries
• Verified quality of deliverables and conformance to specifications before publication.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• Developed and maintained relationships with key stakeholders to meet objectives and boost rapport
• Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives
• Monitored project progress, identified risks and implemented corrective measures to acquire success

• Baumane and partners SIA
• Onboarded and managed new client accounts to boost retention rates.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Organized and analyzed primary and secondary research to understand industry, market and company trends.
• Performed as consultant for startup business in areas of marketing, logistics, and accounting for small business startups.

• Successfully as partner, established and managed 5 Frozen Yoghurt stores in Baltic with EUR 1M + turnover
• Managed day-to-day business operations.
• Helped establish franchising concept
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Evaluated suppliers to maintain cost controls and improve operations.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits

• Managed all human resources within Denmark
• Oversaw hiring, staffing, and labor law compliance.
• Onboarded new employees with training and new hire documentation.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
• Maintained professional, organized, and safe environment for employees and patrons.
• Leading deployment through down scaling and maintaining employee retention after.

• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
• Generated documentation and information required for customer shipments.
• Generated monthly performance reports to track and analyze shipping trends.
• Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
• Conducted investigations to resolve issues related to logistics and cargo movements.
• Liaised with internal and external stakeholders to facilitate smooth operations.

• Sales, project management, budgeting and accounting, documentation, and operations
• Prepared various import, export and supplier forms for customs submittal.
• Updated CRM database system with Exporter and Business Model Canvas.
• Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
• Advised customers on transportation options, types of carriers or shipping routes.
• Obtained necessary import and export licenses and permits for shipments.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.